topic Can’t change add on in Offers & Add-ons

Can’t change add on

Kevdubbya — Wed, 05 Jul 2023 23:21:19 GMT

Hi,

I’m trying to change the BTsport included extra for the roaming abroad pass but I keep being hit with a “can’t do that because technical stuff” message.

i need to change this tomorrow, will the service be fixed by then?

thanks

Re: Can’t change add on

Katie_B — Thu, 06 Jul 2023 06:19:48 GMT

Hello @Kevdubbya.

Welcome to the community.

When was the last time you changed this?

Katie

Re: Can’t change add on

Kevdubbya — Thu, 06 Jul 2023 06:51:47 GMT

Hi,

Thanks for your reply Katie. I changed my plan around 4 months ago, which I appreciate may be too soon to change the included extra, however if I try and buy the extra @£15 per month ai get the same message.

Kevin

Re: Can’t change add on

Katie_B — Thu, 06 Jul 2023 06:55:51 GMT

Hi @Kevdubbya.

I believe you should be able to change this every 30 days.

When you have a moment please get in touch with our customer care team who will be happy to help get this sorted for you.

Katie

Re: Can’t change add on

Kevdubbya — Thu, 06 Jul 2023 07:08:47 GMT

Thanks,

Just tried again and it worked, so looks there are more hamsters in the wheel and things are running correctly!

Thanks again

Kevin

Re: Can’t change add on

Katie_B — Thu, 06 Jul 2023 07:15:56 GMT

Thanks for taking the time to let me know @Kevdubbya.

Have a lovely day,

Katie