topic Re: Still unable to revalidate perks in Offers & Add-ons

Still unable to revalidate perks

KierranC — Tue, 04 Jul 2023 21:23:11 GMT

Asked to revalidate however not able to log into my perks account on either of my old emails or a new email address.

Tried to reset passwords on my two old accounts with no luck.

Had my accounts deleted previously in an attempt to resolve it however my old details are clearly still on the system.

Re: Still unable to revalidate perks

Christopher_G — Wed, 05 Jul 2023 07:01:39 GMT

Have you tried registering again from scratch, @KierranC?

Chris

Re: Still unable to revalidate perks

KierranC — Wed, 05 Jul 2023 09:27:31 GMT

I have tried with a new email address. I have also asked for my old accounts to be deleted to allow me to reuse the same details. Neither seem to have worked.

Re: Still unable to revalidate perks

Christopher_G — Wed, 05 Jul 2023 10:14:33 GMT

OK, thanks @KierranC

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: Still unable to revalidate perks

KierranC — Thu, 06 Jul 2023 08:24:43 GMT

Chris, it's still not allowing me to register, states details are already registered. Could it be that because my perk is in use on my account the account cannot be

Re: Still unable to revalidate perks

Christopher_G — Thu, 06 Jul 2023 08:34:02 GMT

The perk team haven't replied to me to say that it's been reset yet, @KierranC.

Could you try registering from scratch this afternoon please?

Chris