topic System failure Sorry, we're having problems loading your information right now. in Offers & Add-ons

System failure Sorry, we're having problems loading your information right now.

Mike2109 — Tue, 04 Jul 2023 14:57:32 GMT

Just been shunted to EE by BT and as a frequent traveller I/we use our phones in the EU regularly.

Try to have an add on and we get this "

System failure

Sorry, we're having problems loading your information right now. Please try again later"

Is this a frequent issue as I might be able to change my mind about coming to EE?

Schockwave — Tue, 04 Jul 2023 16:41:32 GMT

Welcome to the community,

Are you in the UK?

Have you made sure that you have roaming enabled on your account?

Why not ring customer service they should be able to take a look for you?

When did you transfer to EE from BT?