topic Re: Refer a friend in Offers & Add-ons

Refer a friend

Piggivich — Mon, 03 Jul 2023 16:31:26 GMT

Hi, I recently took out a new contract for a kids phone with ee. I’ve been with ee forever already.

my other kids wants a watch too, so I was going to refer a friend - his dad - so he could get the watch and we both get vouchers. The link for refer a friend in my order confirmation email isn’t working. How do I get a link? Thanks

Re: Refer a friend

XRaySpeX — Mon, 03 Jul 2023 16:35:56 GMT

Is the Dad an EE mobile contract customer?

Re: Refer a friend

Piggivich — Mon, 03 Jul 2023 16:48:47 GMT

thanks for your reply.

No he’s not.

I have actually found the link now with my name on it, but it doesn’t work. It says web page doesn’t exist when he clicks the link

Re: Refer a friend

XRaySpeX — Mon, 03 Jul 2023 17:43:33 GMT

You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.

Re: Refer a friend

Piggivich — Mon, 03 Jul 2023 18:23:43 GMT

i’m trying to refer him to buy something and take out a new contract.

im not a simpleton, I understand how to buy a phone or accessory and indeed that it requires payments.

so, how do I get my referral code to work?

Re: Refer a friend

Christopher_G — Tue, 04 Jul 2023 07:02:43 GMT

Hi @Piggivich

What @XRaySpeX was explaining is that you can't order an accessory without having a phone/device contract to add it to.

What does it say when you try to add the code?
Chris

Re: Refer a friend

Piggivich — Tue, 04 Jul 2023 08:03:13 GMT

Thanks for your reply.

im not even at the stage of trying to order anything because the referal link doesn’t work.

As I have already explained, when you follow the link it says sorry we couldn’t find this page

https://referme.to/jenniferc-3790

Re: Refer a friend

Christopher_G — Tue, 04 Jul 2023 08:16:26 GMT

Which EE email address sent you the link, @Piggivich?

Chris

Re: Refer a friend

Piggivich — Tue, 04 Jul 2023 08:40:51 GMT

Hi,

noreply@ee.co.uk

when I bought the first watch I received an email asking to click on a hyperlink for refer a friend. That hyperlink doesn’t work. My husband found the above link with a ee t&c document

Please can you either send me a link that works, or fix this link? Can you do that?

or shall I just call someone to solve this?

Re: Refer a friend

Christopher_G — Tue, 04 Jul 2023 08:47:39 GMT

OK, thank you, @Piggivich. Just checking it was definitely an EE email address that sent you the link, which it is.

If you speak to our Mobile Care team, they'll do their best to help you with this.

Chris