topic Re: Apple TV+ activation not working in Offers & Add-ons

Apple TV+ activation not working

pauleo333 — Mon, 03 Jul 2023 21:00:01 GMT

I recently upgraded my phone and selected the Apple TV+ as my add-on but when I follow the link in the text message i just get a screen that says “Cannot Connect’. I did have this add-on active when I upgraded 2 years ago and had no problems.

Re: Apple TV+ activation not working

Leanne_T — Tue, 04 Jul 2023 07:26:35 GMT

Hi @pauleo333

Thanks for coming here.

Are you tapping the link when connected to WiFi or using mobile data?

Thanks 🙂

Leanne.

Re: Apple TV+ activation not working

pauleo333 — Tue, 04 Jul 2023 07:54:43 GMT

Morning Leanne,

I’ve tried it both on Wi-Fi and mobile data and get the same message.

Pauleo

Re: Apple TV+ activation not working

Leanne_T — Tue, 04 Jul 2023 08:05:46 GMT

Thanks @pauleo333

Can you try copying the link and opening this in a different web browser, does this work for you?

Leanne 🙂

Re: Apple TV+ activation not working

pauleo333 — Tue, 04 Jul 2023 08:12:00 GMT

When I open the link in safari or chrome it just redirects to the home page for Apple TV.

Pauleo

Re: Apple TV+ activation not working

Leanne_T — Tue, 04 Jul 2023 08:14:19 GMT

Thanks @pauleo333

Can you go into Settings > iCloud > Subscriptions > EE Plan Benefits, does Apple TV show?

Leanne.

Re: Apple TV+ activation not working

pauleo333 — Tue, 04 Jul 2023 10:58:44 GMT

When I click on EE Plan Benefits it displays a message saying “your mobile plan does not include any new subscriptions to Apple services” although at the top of that screen it says that my subscription to Apple TV+ expires on 10th Aug 2023.

Re: Apple TV+ activation not working

Leanne_T — Tue, 04 Jul 2023 11:01:56 GMT

Thanks @pauleo333

Do you have an active Apple TV+ subscription with Apple and this ends on this date?

Leanne.

Re: Apple TV+ activation not working

pauleo333 — Tue, 04 Jul 2023 11:18:02 GMT

No, I believe it was included when I last upgraded through EE as my previous EE contract would have run out on that date.

Re: Apple TV+ activation not working

Leanne_T — Tue, 04 Jul 2023 11:22:55 GMT

I see, thank you @pauleo333

If there is an active subscription you would need to set up the inclusive add-on after this ends.

Leanne.

Re: Apple TV+ activation not working

pauleo333 — Tue, 04 Jul 2023 11:42:50 GMT

Thank you. I’ll try again after that date.

Re: Apple TV+ activation not working

Leanne_T — Tue, 04 Jul 2023 12:03:48 GMT

No problem @pauleo333

Let me know how you get on 🙂

Leanne.