topic Re: EE Perks Codes Not Working in Offers & Add-ons

EE Perks Codes Not Working

FB1234 — Fri, 02 Sep 2022 07:12:16 GMT

Hi. I've used EE Perks for quite a few years but I've just tried to use a new code (well several really) and none of them work. Tried ringing on 150 but never can through despite waiting for nearly an hour. They don't answer........any advice please. Thanks

Re: EE Perks Codes Not Working

James_B — Fri, 02 Sep 2022 09:10:18 GMT

Hi @FB1234,

Welcome to the EE Community. 🙂

Was the plan you were trying to purchase already discounted?

James

Re: EE Perks Codes Not Working

FB1234 — Fri, 02 Sep 2022 10:24:22 GMT

Hi James thanks. It wasn't discounted that I could see. I'm moving to a sim only plan that EE has suggested. £21 per month 25Gb.

Re: EE Perks Codes Not Working

James_B — Fri, 02 Sep 2022 10:32:40 GMT

Thanks @FB1234

Is it a 12 or 24 month plan?

James

Re: EE Perks Codes Not Working

FB1234 — Fri, 02 Sep 2022 10:34:37 GMT

Re: EE Perks Codes Not Working

James_B — Fri, 02 Sep 2022 10:38:51 GMT

Thanks @FB1234

That plan isn't discounted so you should be able to apply your code.

What error message do you see at checkout?

James

Re: EE Perks Codes Not Working

FB1234 — Fri, 02 Sep 2022 10:59:17 GMT

It says invalid code entered. I generated two others and the same message. I tried the codes on other plans to check and the same error.

Re: EE Perks Codes Not Working

James_B — Fri, 02 Sep 2022 11:06:11 GMT

I've sent you a private message @FB1234

Please check your inbox and get back to me with the requested details.

Thanks 🙂

James

Re: EE Perks Codes Not Working

Ankit — Mon, 26 Sep 2022 19:21:10 GMT

Hi 👋, I am facing the same problem. What was the solution may I ask?

Thank you 🙏

Re: EE Perks Codes Not Working

Jon_K — Tue, 27 Sep 2022 06:59:26 GMT

Hi @Ankit.

Do you get an error message when trying to use a code?

Does this happen with more than one code?

Jon

Re: EE Perks Codes Not Working

Ankit — Tue, 27 Sep 2022 08:48:55 GMT

Hi @Jon_K

Error message i get when trying to buy sim only 12 month plan is "Sorry, that voucher’s not valid".

This morning I generated another code and still getting same error message.

Thank you,

Ankit

Re: EE Perks Codes Not Working

Jon_K — Tue, 27 Sep 2022 09:28:56 GMT

Thanks @Ankit.

Does the plan that you're selecting already have a discount on?

Jon

Re: EE Perks Codes Not Working

Ankit — Tue, 27 Sep 2022 10:59:02 GMT

No thank you @Jon_K

I was looking at plan 'Essential SIM 25GB 12m' which I believe is not discounted (£23 per month / 12month contract).

Regards,

Ankit

Re: EE Perks Codes Not Working

Jon_K — Tue, 27 Sep 2022 13:50:08 GMT

Thanks @Ankit.

Is this for a brand new line, and upgrade, or an additional line?

Jon

Re: EE Perks Codes Not Working

Ankit — Tue, 27 Sep 2022 14:55:45 GMT

It’s a new line.

Thanks,

Ankit

Re: EE Perks Codes Not Working

Leanne_T — Tue, 27 Sep 2022 15:04:57 GMT

Hi @Ankit

Did you get the codes from the Perk Portal or a third party site?

Leanne.

Re: EE Perks Codes Not Working

Ankit — Tue, 27 Sep 2022 15:07:06 GMT

Hi @Leanne_T

It’s from EE’s perk portal.

Thanks,

Ankit

Re: EE Perks Codes Not Working

Leanne_T — Tue, 27 Sep 2022 15:08:45 GMT

Great thanks @Ankit

In this case, please call us on 0800 956 6000 and the team will get this looked into for you.

Leanne.

Re: EE Perks Codes Not Working

Ankit — Tue, 27 Sep 2022 15:10:27 GMT

Sure, thank you

Re: EE Perks Codes Not Working

Leanne_T — Tue, 27 Sep 2022 15:12:33 GMT

No problem @Ankit

Leanne.