topic Can someone help shed some light on adding accessories to account in Offers & Add-ons

Can someone help shed some light on adding accessories to account

DanH1989 — Sun, 02 Jul 2023 16:37:18 GMT

Hi Community

Im just hoping someone could possibly shed some light on adding accessories to account on the pay monthly option?

I have 2 phone contracts with EE I joined them in November 2022, I have average credit score, it's certainly not terrible ( I have 2 iPhone 14 pro max phones) after a couple of months of being a customer I bought my partner an old switch through EE for £10 upfront then paying the rest monthly. At the time it said online that I could have up to 4 accessories on my account I assume the old switch has used one of those slots.

So today my old Xbox went faulty, I thought to myself well why not just get one through EE as it offered me pay monthly at the time, so what I can't understand is why all of a sudden every item in the accessories shop is now requiring a full upfront payment...

Can anyone shed some light as to why this might be. I tried to talk to EE about it but they couldn't tell me a reason why because apparently the person on the phone didn't know why it was either.

I've now been with them 7 months, never missed a payment. Pay by direct debit also.

It also says at the bottom of the order page that if you have been a customer for 6 months then pay monthly would be available also. So I guess I'm just looking to see if anyone has had a similar experience or could shed light on why paying monthly could have been removed from my account.

Thanks everyone

Dan

Re: Can someone help shed some light on adding accessories to account

Northerner — Sun, 02 Jul 2023 17:05:14 GMT

Hi @DanH1989

The deal is subject to credit status. This takes into account any accessories and mobile commitments already on your account.

Youll have to try again in 3 months.

Thanks

Re: Can someone help shed some light on adding accessories to account

George276 — Tue, 11 Jul 2023 11:20:18 GMT

To whom it may concern

Once approved, how long before it is send out to home address ?

Re: Can someone help shed some light on adding accessories to account

Leanne_T — Tue, 11 Jul 2023 12:24:46 GMT

Hi @George276

The EE Shop will show an estimated delivery time for the accessory you order.

Once this has been dispatched, DPD will be in touch to arrange delivery 🙂

Leanne.

Re: Can someone help shed some light on adding accessories to account

KieranBryan07 — Sat, 21 Oct 2023 03:12:36 GMT

Hiya mate, just wondering did they deal every come back to pay monthly? Same thing just happened to me an Xbox deal £21 a month was on website a few days ago now only letting me pay full price, how long did it take to come back? Thank you

Re: Can someone help shed some light on adding accessories to account

Christopher_G — Sat, 21 Oct 2023 07:12:52 GMT

Hi @KieranBryan07

Is it the Xbox Series S or Xbox Series X that you're looking to order?
Chris