topic Re: EE perks password not resetting in Offers & Add-ons

EE perks password not resetting

Claire238 — Sat, 01 Jul 2023 07:55:19 GMT

Hello,

Ive been trying to reset my EE perks password and don’t receive the reset link. Please could someone help with this?
Many thanks

Claire

Christopher_G — Sat, 01 Jul 2023 10:17:45 GMT

Welcome to the community.

Have you checked your spam/junk folder on both your work and personal email addresses?

Chris

Claire238 — Sat, 01 Jul 2023 16:48:31 GMT

Hello,

Yes I’ve checked both junk and spam folders on both email accounts. I clicked on the forgotten password link on Wednesday and still nothing.

Claire

Christopher_G — Sun, 02 Jul 2023 07:46:20 GMT

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Paulsatt — Mon, 03 Jul 2023 12:23:32 GMT

Would appear I'm having similar issue

Katie_B — Mon, 03 Jul 2023 12:33:21 GMT

Good afternoon @Paulsatt.

Welcome to the community.

Have you been able to check your Spam/Junk folders?

Katie

Paulsatt — Mon, 03 Jul 2023 12:44:00 GMT

Checked all mailboxes and received nothing

Katie_B — Mon, 03 Jul 2023 12:44:36 GMT

Thanks for checking @Paulsatt.

When you have a moment please check your community inbox.

Katie