topic Re: EU data in Offers & Add-ons

EU data

Beckyumbers — Mon, 26 Jun 2023 10:24:37 GMT

I purchased the EU data add on and it worked for a couple days but now doesn’t work at all. I keep getting txts saying “welcome to (new country) to use data you will need to purchase an add on or pay roaming charges of ….” But in my EE app it says the add on is active. I have tried manually connecting to another network and fiddling with my settings but nothing works.

Re: EU data

Alex_M — Mon, 26 Jun 2023 10:33:56 GMT

Hi @Beckyumbers,

Did you text ROAMING to 150 before you left the UK? If not then you will need to do it via the My EE app or website.

Just enabling the addon isn't enough.

Instructions on how to do so are available here.

Let us know how you get on!

Thanks,
Alex

Re: EU data

Leanne_T — Mon, 26 Jun 2023 10:42:35 GMT

Hi @Beckyumbers

Thanks for coming here.

When did you purchase the add-on?

Is this still showing active in your My EE account?

Leanne 🙂

Re: EU data

Beckyumbers — Mon, 26 Jun 2023 10:44:47 GMT

Yes it says active until the 8th July

Re: EU data

Leanne_T — Mon, 26 Jun 2023 10:48:48 GMT

Thanks, is that the pack or the Roam like home EU add-on? @Beckyumbers

Leanne 🙂

Re: EU data

Beckyumbers — Mon, 26 Jun 2023 10:50:45 GMT

It’s this one

Re: EU data

Beckyumbers — Mon, 26 Jun 2023 10:51:39 GMT

My uk pack ends in 7 days

Re: EU data

Katie_B — Mon, 26 Jun 2023 11:12:50 GMT

Hi @Beckyumbers.

Have you also purchased the roam abroad pass to ensure you can use your data abroad?

Katie

Re: EU data

Beckyumbers — Mon, 26 Jun 2023 14:47:14 GMT

Hi I can’t see anything about a roam abroad pass on there? I purchased the 5gb of EU data to use across 30 days add-on. Why would I then have to pay to use the add on I purchased?

Re: EU data

Katie_B — Mon, 26 Jun 2023 15:34:38 GMT

Hi @Beckyumbers.

All EE users pay as you go and pay monthly are now required to purchase a pass to use their data abroad. Even if the data you have is an additional data add-on to use this you will need a roam further pass.

Katie

Re: EU data

Beckyumbers — Mon, 26 Jun 2023 15:38:50 GMT

that seems ridiculously. I have already paid for my plan and add on, how much is the pass?

Re: EU data

Beckyumbers — Mon, 26 Jun 2023 15:40:11 GMT

It doesn’t say that anywhere when I bought the add on that said it would give me 5 gb of EU data? Is that not to use my normal data plan?

Re: EU data

Katie_B — Mon, 26 Jun 2023 15:42:09 GMT

Hi @Beckyumbers.

The pass can be purchased at £2.29 per day or a one off charge of £15 per billing month.

This can be removed at anytime.

Katie

Re: EU data

Katie_B — Mon, 26 Jun 2023 15:43:25 GMT

Further information on the roaming pass can be found HERE @Beckyumbers.

Katie