topic Re: Perks problems in Offers & Add-ons

Perks problems

Anesidora22 — Fri, 23 Jun 2023 13:41:23 GMT

Trying to log into Perks for an NHS family discount ,

Blue light card code doesn't work

Perks site locks me out when I try to change password as I have forgotten my original one

Re: Perks problems

Christopher_G — Fri, 23 Jun 2023 15:28:05 GMT

Hi @Anesidora22

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

Re: Perks problems

Emily_2702 — Fri, 23 Jun 2023 22:49:00 GMT

Hi as many people on here have been having the same issues please could you help me. I can’t log in to my eye perks account and when I never receive email with log on details. I’m due to upgrade my contract next month I’ve already done 2 years without discount due to this problem. Please can you help me.

Re: Perks problems

James_B — Sat, 24 Jun 2023 07:27:24 GMT

Hi @Emily_2702,

Welcome to the EE Community. 🙂

Are you logging in with the same email address you originally used to register?

If you aren't sure, you could search your inboxes for the EE Perk verification email to see which account you used.

James

Re: Perks problems

Emily_2702 — Sat, 24 Jun 2023 09:10:48 GMT

Hi, yes I’ve tried using my nhs email and personal email and nothing is working. I’m not getting any password rest email I’ve looked in my junk folder too.

Re: Perks problems

James_B — Sat, 24 Jun 2023 09:25:54 GMT

I've requested some further information via private message @Emily_2702

Please check your inbox and get back to me.

Thanks 🙂

James

Re: Perks problems

Anesidora22 — Sun, 25 Jun 2023 06:51:53 GMT

This is ridiculous

Countless customers trying to gain access to Perks

I was told by EE adviser in here that my account would be reset and to re register, despite doing this I still cannot access account

Don't EE want customers to have NHS discount codes ?

Your CS 'helpline' was no help either,told me to use the Blue Light discount which does NOT work when used by family members!

Re: Perks problems

James_B — Sun, 25 Jun 2023 07:01:54 GMT

Hi @Anesidora22,

Please allow up to two working days for your account to be reset.

Thanks

James

Re: Perks problems

Anesidora22 — Sun, 25 Jun 2023 07:13:17 GMT

If that is so why was i told to wait 24hrs, more excuses?!

Re: Perks problems

James_B — Sun, 25 Jun 2023 07:29:44 GMT

Hi @Anesidora22,

Most requests are completed within 24 hours, but it can take up to two working days at busier times.

We'll let you know as soon as it has been completed.

James

Re: Perks problems

Anesidora22 — Sun, 25 Jun 2023 07:35:27 GMT

So wrong advise/info given, what a waste of customers time

I was specifically told 'try tomor afternoon'

Abysmal

Re: Perks problems

James_B — Sun, 25 Jun 2023 07:40:42 GMT

Hi @Anesidora22,

I can see my colleague advised you that requests are usually completed within 24 hours. I'm sorry you weren't given more detailed information on the timescales and that your request wasn't completed before the weekend.

I would expect this to be picked up by the Perk team on Monday.

James

Re: Perks problems

Anesidora22 — Mon, 26 Jun 2023 09:58:17 GMT

STILL cannot gain access !

Picked up today? Really??

Re: Perks problems

Christopher_G — Mon, 26 Jun 2023 10:46:25 GMT

Hi @Anesidora22

I've just received confirmation from the Perk team that your account has been reset. Please try and register from scratch on the EE Perk portal.

Thank you for your patience.

Chris

Re: Perks problems

Anesidora22 — Mon, 26 Jun 2023 14:29:25 GMT

Registered but won't verify or accept my email or password, now locked out AGAIN!!

Re: Perks problems

Christopher_G — Mon, 26 Jun 2023 14:39:59 GMT

Sorry to hear that, @Anesidora22

Were you typing the password in manually, after re-registering? Is it possible your phone/device was trying to use an old, stored password?

Chris

Re: Perks problems

Anesidora22 — Mon, 26 Jun 2023 17:06:08 GMT

Entered both email and password manually

Now locked out again!

This is ridiculous and pretty pathetic of EE

Re: Perks problems

Anesidora22 — Tue, 27 Jun 2023 14:13:01 GMT

Still no response , abysmal service from EE , obviously don't wish customers to access NHS codes

Has any other user managed to get the codes?

Re: Perks problems

Christopher_G — Tue, 27 Jun 2023 14:33:41 GMT

I sent you a private message earlier, @Anesidora22

Chris

Re: Perks problems

Anesidora22 — Tue, 27 Jun 2023 14:41:35 GMT

Which I replied to and you ignored