topic Re: How do I activate Xbox gamepass? in Offers & Add-ons

How do I activate Xbox gamepass?

Louisiana29 — Sat, 25 Feb 2023 22:10:38 GMT

I have just upgraded my contract and added the Xbox game pass to my contract, how do I activate this?

Re: How do I activate Xbox gamepass?

James_B — Sun, 26 Feb 2023 08:59:19 GMT

Hi @Louisiana29,

Welcome to the EE Community. 🙂

Have you received a text with a link to activate your subscription?

James

Re: How do I activate Xbox gamepass?

Louisiana29 — Sun, 26 Feb 2023 15:31:49 GMT

Hi @James_B ,

No I haven't.

Re: How do I activate Xbox gamepass?

James_B — Sun, 26 Feb 2023 15:38:03 GMT

Hi @Louisiana29,

Please get in touch with Customer Care so the team can resend the text for you.

They'll be happy to help. 🙂

James

Re: How do I activate Xbox gamepass?

Louisiana29 — Sun, 26 Feb 2023 19:54:46 GMT

Hi @James_B ,

Thank you 😊

Re: How do I activate Xbox gamepass?

Leanne_T — Mon, 27 Feb 2023 07:45:51 GMT

Let us know how you get on after calling us on 150 @Louisiana29

Thanks 🙂

Leanne.

Re: How do I activate Xbox gamepass?

Dboy69 — Sun, 25 Jun 2023 17:13:06 GMT

Hi James I'm having g the same problem with xbox add on,how did you get on

Re: How do I activate Xbox gamepass?

Christopher_G — Mon, 26 Jun 2023 06:39:58 GMT

Did you get the link from us by text after you added the inclusive benefit in your My EE account, @Dboy69?

Chris

Re: How do I activate Xbox gamepass?

Eirinn2 — Fri, 28 Jul 2023 09:58:58 GMT

when getting the activation link it states there is a problem after i enter my code how can i activate it ?

Re: How do I activate Xbox gamepass?

Leanne_T — Fri, 28 Jul 2023 10:20:46 GMT

Hi @Eirinn2

Thanks for coming here.

Can you try another browser to see if this works for you?

Is the Gamepass add-on showing in your My EE app?

Leanne 🙂

Re: How do I activate Xbox gamepass?

Willrobbo99 — Fri, 08 Sep 2023 11:49:26 GMT

Hello James. I have got Xbox game pass as an add-on. I have received the text but when I click the link, it send me to another page asking for a 25 character activation code. I haven’t received any code to apply. Can you please help me on this?

Re: How do I activate Xbox gamepass?

James_B — Fri, 08 Sep 2023 12:08:20 GMT

Hi @Willrobbo99,

Welcome to the EE Community. 🙂

You shouldn't be asked for code, rather be taken to a page to request one time pin to be sent to your phone.

Was the link you were sent ee.co.uk/xbox?

James

Re: How do I activate Xbox gamepass?

Willrobbo99 — Fri, 08 Sep 2023 14:10:47 GMT

Keeps sending me to an activation page. But when I click on the activate button it then asks for a 25 PIN code…

Re: How do I activate Xbox gamepass?

James_B — Fri, 08 Sep 2023 14:13:08 GMT

Was the link you were sent ee.co.uk/xbox @Willrobbo99?

Are you prompted to enter your number to receive a pass code?

James

Re: How do I activate Xbox gamepass?

Willrobbo99 — Fri, 08 Sep 2023 14:14:58 GMT

That’s the link I was sent but it doesn’t take me too a page for me to enter my number

Re: How do I activate Xbox gamepass?

James_B — Fri, 08 Sep 2023 14:17:36 GMT

Hi @Willrobbo99,

Please can you clear your web browser's cookies and cache and give it another try?

James

Re: How do I activate Xbox gamepass?

Willrobbo99 — Fri, 08 Sep 2023 14:22:19 GMT

Same thing keeps happening mate

Re: How do I activate Xbox gamepass?

James_B — Fri, 08 Sep 2023 14:25:25 GMT

I've tested the link and it's directing to the correct place ant my end @Willrobbo99

Could you try on a different device or web browser?

Thanks

James

Re: How do I activate Xbox gamepass?

Willrobbo99 — Fri, 08 Sep 2023 14:34:59 GMT

I’ve just tried a friends device. It’s allowed me to enter my number but then still sends me to the page requesting 25 digit pin

Re: How do I activate Xbox gamepass?

James_B — Fri, 08 Sep 2023 14:42:50 GMT

Thanks for trying @Willrobbo99

Please get in touch with Technical Support so a member of the team can take a detailed look at this for you.

They'll be happy to help. 🙂

James