topic Re: Roaming Data add-on not working in Offers & Add-ons

Roaming Data add-on not working

Sarah12321 — Mon, 26 Jun 2023 04:40:28 GMT

I'm in Canada and have just bought a 7 day roaming data add-on for £32.64 for 300MB. I've enabled roaming but can't access the internet via mobile data.

The signal says I have 4G but when I try to go online it says no internet connection.

I've had text confirmation from EE that I've bought an add-on but there's no record of it in my EE account. I've followed the link to check on the status of my add-on but it tells me to turn off WiFi and connect via mobile data - which of course I can't do!

Help!

Re: Roaming Data add-on not working

Chris_B — Mon, 26 Jun 2023 05:55:55 GMT

@Sarah12321 Have you tried just restarting the device? Have you tried a manual network search?

Re: Roaming Data add-on not working

UDG — Tue, 15 Aug 2023 02:54:56 GMT

Hi I have the same problem! Every day EE tells me I have reached my maximum usage, so I have had to buy £33 of roaming allowance. (Which is supposed to last 7 days.) I've tried calling to no avail and can't even register a complaint. I am definitely changing from EE now. It's always a problem with them,trying to sort things out.

Re: Roaming Data add-on not working

Katie_B — Tue, 15 Aug 2023 06:36:33 GMT

Good morning @UDG.

Where abouts currently are you?

What add-on did you purchase?

Speak soon,

Katie