topic Re: EE Perk Account Deactivated in Offers & Add-ons

EE Perk Account Deactivated

Graham-Essex — Wed, 14 Jun 2023 08:28:08 GMT

Hi,

I’ve tried to log into my EE Perk account but it’s been deactivated and won’t let me create a new one.

can this be sorted please?

thanks!

Re: EE Perk Account Deactivated

Leanne_T — Wed, 14 Jun 2023 09:03:57 GMT

Hi there @Graham-Essex

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks 🙂

Leanne.

Re: EE Perk Account Deactivated

helene0907 — Fri, 16 Jun 2023 09:24:35 GMT

Good morning,

I am having the same issue. I sent an email to the perks customers team but haven’t heard back.

Are you able to assist please?

Thanks

Helene

Re: EE Perk Account Deactivated

Katie_B — Fri, 16 Jun 2023 09:31:40 GMT

Hi @helene0907.

Of course, I would love to help.

I have sent you a private message for more details.

Katie

Re: EE Perk Account Deactivated

DanLovs — Tue, 20 Jun 2023 15:46:06 GMT

Hi ee team,

I have the same issue whereby my perks account has been deactivated and I can’t re set it.

can you help please

thank you

Re: EE Perk Account Deactivated

Christopher_G — Tue, 20 Jun 2023 17:07:07 GMT

Hi @DanLovs

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

Re: EE Perk Account Deactivated

Melanie751 — Wed, 21 Jun 2023 17:53:33 GMT

Hi ee team I’ve contacted customer service 3 times I can’t verify my email address as I changed nhs trusts I have my account for 2 years and I need to re submit I’ve tried this many times and sent my badge over also this is so frustrating as when I rung today it looks like I’ve never had my bill price changed I have 3 phone lines and this shouldn’t be a worry when we’re meant to take the advice from the advisor that’s it’s been sorted but clearly not I need to speak to someone and get this sorted! Many thanks

Re: EE Perk Account Deactivated

Katie_B — Thu, 22 Jun 2023 06:24:27 GMT

Hello @Melanie751.

Welcome to the community.

Are you aware if the customer care team have contacted the perk team to ask them to remove any details they may have?

Katie

Re: EE Perk Account Deactivated

Melanie751 — Thu, 22 Jun 2023 06:29:13 GMT

Hi they said they have no way to do this hope someone can help

Sent from my iPhone

Re: EE Perk Account Deactivated

Katie_B — Thu, 22 Jun 2023 06:30:36 GMT

Hi @Melanie751.

I have sent you a private message for more details.

Katie