topic Re: I want to change my plan, do I get to keep my free add-ons? in Offers & Add-ons

I want to change my plan, do I get to keep my free add-ons?

anamariiiii — Wed, 21 Jun 2023 17:03:57 GMT

On the bottom is copy-paste of my current add-ons. I would like to change my sim plan to a cheaper option, as I am not fully using all of my data anyway, and I have plenty in add-ons either way. If I was to change to a different sim plan, would my current add-ons stay in my new plan?

Thanks

£4.00 Loyalty

£4.00 / month

This add-on cannot be removed

WiFi Coverage Boost

Free

Remove

1GB free UK data

Free

This add-on cannot be removed

5GB free UK data

Free

This add-on cannot be removed

250MB free UK data

Free

This add-on cannot be removed

750MB free UK data

Free

This add-on cannot be removed

Re: I want to change my plan, do I get to keep my free add-ons?

Katie_B — Thu, 22 Jun 2023 06:18:02 GMT

Hello @anamariiiii.

Welcome to the community.

If you wish to change plans you may loose some of your add-ons.

I would recommend giving us a call so our customer care team can confirm if you will loose any of the above.

Katie

Re: I want to change my plan, do I get to keep my free add-ons?

Fraserjames9 — Thu, 07 Dec 2023 13:13:36 GMT

Would like to change my Plan as feel this is too expensive , don’t need travel one as never go to London

thank Sue

Re: I want to change my plan, do I get to keep my free add-ons?

Fraserjames9 — Thu, 07 Dec 2023 13:13:54 GMT

How do I call ?

Re: I want to change my plan, do I get to keep my free add-ons?

Chris_B — Thu, 07 Dec 2023 13:31:38 GMT

@Fraserjames9 If you’re eligible to o upgrade you can upgrade to a lower tariff price. You can not lower it mid contract. The travel one ? I assume that’s Wi-Fi on the underground. That’s not costing you anything.