topic Re: EU Roaming 7 Days in Offers & Add-ons

EU Roaming 7 Days

Ersinn — Sun, 18 Jun 2023 23:14:31 GMT

I bought 7 days valid European roaming on 19.06.2023 at 01:54, but it shows 06/23 in the add ons section. Shouldn't it be 7 days instead of 4 days? I paid 10 pounds.

Re: EU Roaming 7 Days

Katie_B — Mon, 19 Jun 2023 08:21:01 GMT

Hi @Ersinn.

Welcome to the community.

That's right, 7 days is £10.

When is your plan refresh date?

Katie

Re: EU Roaming 7 Days

Ersinn — Tue, 20 Jun 2023 10:14:49 GMT

My package will be renewed on July 4th. I am a PAYG user.

Re: EU Roaming 7 Days

Leanne_T — Tue, 20 Jun 2023 10:25:02 GMT

Thanks @Ersinn

Can you text BALANCE to 150 and let us know the full reply?

Leanne 🙂

Re: EU Roaming 7 Days

Ersinn — Tue, 20 Jun 2023 11:38:17 GMT

I can't send messages to 150 because I'm in Europe.

Re: EU Roaming 7 Days

Leanne_T — Tue, 20 Jun 2023 11:39:37 GMT

You should still be able to send the text @Ersinn

Can you text other numbers?

Leanne.

Re: EU Roaming 7 Days

Ersinn — Tue, 20 Jun 2023 14:22:00 GMT

Your current balance as of today 15:19 is £0.00. You have unlimited minutes, unlimited texts and 94.9GB remaining until 04/07/2023 for your £20 Pack. Your remaining data includes 43.9GB of rolled over data. Your last top up was £7.08 on 18/06/2023 at 23:54. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: EU Roaming 7 Days

Leanne_T — Tue, 20 Jun 2023 14:24:38 GMT

Thanks @Ersinn

I would suggest giving us a call on 150 to get the roaming add-on looked into 🙂

Leanne.

Re: EU Roaming 7 Days

Ersinn — Tue, 20 Jun 2023 14:26:43 GMT

Can I find out the last day of the add on by sending a message? I am not in a position to call.

Re: EU Roaming 7 Days

Leanne_T — Tue, 20 Jun 2023 14:28:55 GMT

The text to check balance is not showing the add-on details, you would need to give us a call @Ersinn

Leanne.

Re: EU Roaming 7 Days

Ersinn — Tue, 20 Jun 2023 14:30:23 GMT

You weren't very helpful. Thank you anyway.

Re: EU Roaming 7 Days

Leanne_T — Tue, 20 Jun 2023 14:34:38 GMT

I am very sorry, if the end date is showing incorrectly in your My EE account our pay as you go care team will be happy to help. They have account access and can check this for you. @Ersinn

Leanne.

Re: EU Roaming 7 Days

Ersinn — Tue, 20 Jun 2023 14:36:59 GMT

I would be very happy if they fix the situation. Because I paid for 7 days, I don't want it to end in 4 days.

Re: EU Roaming 7 Days

Leanne_T — Tue, 20 Jun 2023 14:40:20 GMT

I understand @Ersinn, and they will certainly help you with this 🙂

Leanne.

Re: EU Roaming 7 Days

Ersinn — Tue, 20 Jun 2023 14:41:37 GMT

The mistake is here.

Re: EU Roaming 7 Days

Leanne_T — Tue, 20 Jun 2023 14:43:43 GMT

Thanks @Ersinn

Please get in touch when you can to get this checked 🙂

Leanne.