topic Re: When does an add on international package start working in Offers & Add-ons

When does an add on international package start working

Jlawrence — Thu, 15 Jun 2023 18:40:43 GMT

I have just paid for an international add-odd for my daughter who is in the US so she can call abroad. When will it be activated?

Re: When does an add on international package start working

Chris_B — Thu, 15 Jun 2023 18:57:14 GMT

@Jlawrence Purchasing add ons does enable roaming these are not the same thing. Roaming is an account setting that allows your device to pick up a roaming network and an add on gives you a reduced rate when roaming or the ability to use your allowances in some countries.

You need the account holder of her device to call customer services and request that roaming be enabled on her account/number . It can take up to 24 hours before a working signal can be established. If this device has been used abroad before and roaming wasn’t switched off on the account then sometimes just restarting the device can fix this issue. A manual network search might also help.

Re: When does an add on international package start working

XRaySpeX — Thu, 15 Jun 2023 20:08:10 GMT

Which International add-on? International call add-ons are for calling foreign nos. from UK, not for calling from US.

Or do you mean a roaming add-on?