topic Re: Apple Music offer in Offers & Add-ons

Apple Music offer

BobbyMc82 — Wed, 07 Jun 2023 07:26:46 GMT

Morning,

I have an issue where I can't access the Apple Music offer, the link I was sent just opens Apple Music app and doesn't add the 6 months. when I check my subscriptions it says that I am still on my individual plan. (expires on the 12th). I have spoken to your care team who tried a few things and check to make sure everything is good your end and it is. But it didn't resolve the issue, they suggested I call Apple to see if they could help, all they suggested was to try and remove the offer and reapply?

can anyone shed further light in getting music uo and running?

many thanks

Bobby

Re: Apple Music offer

Leanne_T — Wed, 07 Jun 2023 09:25:33 GMT

Hi @BobbyMc82

Thanks for coming here.

Do you currently have an Apple Music subscription with Apple?

Thanks 🙂

Leanne.

Re: Apple Music offer

BobbyMc82 — Wed, 07 Jun 2023 12:20:19 GMT

Afternoon Leanne,

yes I have an individual subscription that ends in the 12th of this month.

Bobby

Re: Apple Music offer

Leanne_T — Wed, 07 Jun 2023 12:45:48 GMT

Thanks @BobbyMc82

Once this has ended you will be able to set up Apple Music with EE.

Leanne.

Re: Apple Music offer

BobbyMc82 — Wed, 07 Jun 2023 15:25:23 GMT

Thanks Leanne,

I'll try again after the 12th and come back to you if I still have issues.

Bobby

Re: Apple Music offer

Leanne_T — Wed, 07 Jun 2023 15:27:25 GMT

No problem @BobbyMc82

Let me know how you get on.

Leanne.

Re: Apple Music offer

BobbyMc82 — Tue, 13 Jun 2023 16:06:48 GMT

Ok, so update on this, My subscription ran out yesterday (12th) but today Apple Music was working as if it hadn't. When I go check my subscription details it says it has expired, no details of EE Apple Music offer??

the link I have just opens the music app like before and nothing else? its a strange one so far.

Bobby

Re: Apple Music offer

James_B — Tue, 13 Jun 2023 16:12:54 GMT

Hi @BobbyMc82,

Is Apple Music showing under add-ons in the My EE app?

James

Re: Apple Music offer

BobbyMc82 — Tue, 13 Jun 2023 16:37:46 GMT

Afternoon James,

yes it says its active on My EE app.

Bobby

Re: Apple Music offer

James_B — Tue, 13 Jun 2023 16:43:14 GMT

Hi @BobbyMc82,

It sounds like your Apple Music with EE is all set up. There may just be a slight delay in your subscription reflecting in the Apple Music app.

James