topic Re: Data roaming inclusive extra in Offers & Add-ons

Data roaming inclusive extra

eperry — Tue, 13 Jun 2023 11:37:46 GMT

Hello,

I have just ordered my upgrade, and I have an all rounder plan which includes one inclusive extra. When I tried to add data roaming to the plan, it was chargeable and didn’t give me the option of adding it for free. Do I need to call 150 or is there a way of sorting it myself?

Thanks in advance!
Emma

Re: Data roaming inclusive extra

Chris_B — Tue, 13 Jun 2023 12:53:39 GMT

@eperry When you get this you should be able to select the smart benefit via your online account/my EE app

Re: Data roaming inclusive extra

eperry — Tue, 13 Jun 2023 13:06:22 GMT

Do i need to wait until my EE account updates with the new phone upgrade? I couldnt add it at checkout, or if i could, it wanted to charge me

Re: Data roaming inclusive extra

Leanne_T — Tue, 13 Jun 2023 14:34:57 GMT

Hi @eperry

Thanks for coming here.

Once the plan is changed in your My EE, you can select the Roam Abroad Pass your inclusive extra 🙂

Leanne.

Re: Data roaming inclusive extra

eperry — Tue, 13 Jun 2023 17:18:17 GMT

Thanks Leanne I will wait for a couple of days for my account to update 😊

Re: Data roaming inclusive extra

Leanne_T — Wed, 14 Jun 2023 06:48:46 GMT

No problem @eperry

Let us know if you need any further help 🙂

Leanne.

Re: Data roaming inclusive extra

eperry — Wed, 14 Jun 2023 19:14:40 GMT

Hi leanne

I am yet to receive a dispatch e-mail and my EE still hasn’t updated. Is there a known delay with deliveries at the moment that you are aware of?

Re: Data roaming inclusive extra

Leanne_T — Thu, 15 Jun 2023 06:49:36 GMT

Hi @eperry

Thanks for coming back to us.

Please give us a call on 150, and the team will check the order and provide an update 🙂

Leanne.