Why has my retentions offer has removed suddenly?

Harpreet1984 — Fri, 09 Jun 2023 14:28:15 GMT

Hello,

I opened a complaint regarding picture messages. They reviewed the charges said I still have to pay them and then removed my loyalty discount saying it was "excessive".

I have been on this price plan since 2018 and incurred CPI year on year. I don't think it is fair one day EE decided to push me onto a higher plan just because they are upset I raised a complaint regarding a different issue.

Can I get some advice?

Kind regards,

Harpreet.

Re: Why has my retentions offer has removed suddenly?

Leanne_T — Fri, 09 Jun 2023 15:38:52 GMT

Hi @Harpreet1984

Thanks for coming here.

I would suggest getting back in touch with our mobile care team on 150 and they will get this looked into for you.

Thanks.

Leanne.

topic Why has my retentions offer has removed suddenly? in Offers & Add-ons

Why has my retentions offer has removed suddenly?

Re: Why has my retentions offer has removed suddenly?