topic Re: Galaxy s23 ultra deal, how to claim watch ? in Offers & Add-ons

Galaxy s23 ultra deal, how to claim watch ?

Mick_lamb — Thu, 01 Jun 2023 21:21:26 GMT

Hi, how do i claim watch ?

Re: Galaxy s23 ultra deal, how to claim watch ?

XRaySpeX — Thu, 01 Jun 2023 21:49:54 GMT

@Mick_lamb : Had you looked under the Features section from where you ordered it you will find:

You don't have to do anything to claim your Samsung Galaxy Watch5 Bluetooth Graphite 44mm, it will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

Re: Galaxy s23 ultra deal, how to claim watch ?

edwardhuw — Sun, 04 Jun 2023 19:24:48 GMT

what if I made the purchase in store? Can I still claim the watch?

Re: Galaxy s23 ultra deal, how to claim watch ?

Leanne_T — Mon, 05 Jun 2023 08:08:11 GMT

Morning @edwardhuw

Thanks for coming here.

When did you purchase the S23 Ultra?

Was this an EE Store?

Leanne 🙂

Re: Galaxy s23 ultra deal, how to claim watch ?

edwardhuw — Mon, 05 Jun 2023 08:21:08 GMT

Morning,

I purchased the phone from an EE store in Manchester on Wednesday 31/05.

Thanks

Edward

Re: Galaxy s23 ultra deal, how to claim watch ?

Leanne_T — Mon, 05 Jun 2023 10:04:36 GMT

Thanks @edwardhuw

Does the offer show on your paperwork?

Leanne 🙂

Re: Galaxy s23 ultra deal, how to claim watch ?

Tombombar — Mon, 05 Jun 2023 17:03:29 GMT

I have the same question but I purchased over the phone and was told "I would be sent a link to claim" haven't had anything and also haven't received any of my paperwork or terms via email either.

Thanks

Tom

Re: Galaxy s23 ultra deal, how to claim watch ?

Christopher_G — Tue, 06 Jun 2023 07:31:55 GMT

Hi @Tombombar

You don't need to claim. The Samsung Watch 5 Bluetooth 44mm in Graphite will be sent to your account address 15 - 30 days after purchase.

Chris

Re: Galaxy s23 ultra deal, how to claim watch ?

edwardhuw — Thu, 08 Jun 2023 09:28:48 GMT

Hi Leanne,

There is nothing on the paperwork in terms of the watch, however on live chat with yourselves a couple days ago it was stated that the watch would be sent to me 15-30 days after purchase to my billing address.

Is this correct?

Thanks,

Edward

Re: Galaxy s23 ultra deal, how to claim watch ?

Leanne_T — Thu, 08 Jun 2023 11:05:19 GMT

Hi @edwardhuw

Retail orders are included and the watch will be delivered within 15-30 days. Full terms can be found here.

Leanne.

Re: Galaxy s23 ultra deal, how to claim watch ?

Tharmalingam — Mon, 12 Jun 2023 19:53:56 GMT

How do I get my s5 watch ⌚️

Re: Galaxy s23 ultra deal, how to claim watch ?

Katie_B — Tue, 13 Jun 2023 06:39:53 GMT

Hi @Tharmalingam.

The watch will automatically be delivered to your account address 15-30 days after your purchase, excluding weekends.

Katie

Re: Galaxy s23 ultra deal, how to claim watch ?

kazzybeee72 — Fri, 16 Jun 2023 23:47:41 GMT

Hiya

The advisor over the phone said I needed to claim from Samsung direct but gave me no link or instruction. Was that wrong?

Re: Galaxy s23 ultra deal, how to claim watch ?

Leanne_T — Sat, 17 Jun 2023 06:06:29 GMT

Hi there @kazzybeee72

Thanks for coming to the community.

Your watch will be delivered to your home address 15-30 days after receiving your phone.

Full terms can be found here - Samsung Galaxy S23 Ultra Watch5 (ee.co.uk)

Hope this helps 🙂

Leanne.

Re: Galaxy s23 ultra deal, how to claim watch ?

Pretzelton — Tue, 27 Jun 2023 16:55:54 GMT

Did you ever get your watch?

Re: Galaxy s23 ultra deal, how to claim watch ?

edwardhuw — Tue, 27 Jun 2023 17:00:31 GMT

Yes, I got the watch about 2 weeks after my purchase.

Re: Galaxy s23 ultra deal, how to claim watch ?

Libormiccc73 — Fri, 14 Jul 2023 11:34:13 GMT

Hello, can you please confirm that my smartwatch five has been sent to me? I am
bought a Samsung s23 Ultra smartphone from EE, that and I was told that a watch will be sent to me for free, I am still waiting . Thank you very much.

Libor

Re: Galaxy s23 ultra deal, how to claim watch ?

Katie_B — Fri, 14 Jul 2023 11:57:55 GMT

Hello @Libormiccc73.

The watch will be sent to your billing address within 30 days of your purchase.

If you have exceeded 30 days please give us a call.

Katie

Re: Galaxy s23 ultra deal, how to claim watch ?

Libormiccc73 — Fri, 14 Jul 2023 12:03:13 GMT

I contact EE for the third time and no one knows what to do. Samsung Galaxy
s23 ultra purchased date 16/06/23

Re: Galaxy s23 ultra deal, how to claim watch ?

Christopher_G — Fri, 14 Jul 2023 13:56:11 GMT

Thanks @Libormiccc73

If you haven't received the watch after 30 days have elapsed (Monday), the Mobile Care team will be able to fill in a web form to chase it up for you.
Chris