topic Re: Technical issue? in Offers & Add-ons

Technical issue?

lucyalanab_ — Tue, 06 Jun 2023 10:14:43 GMT

I’m trying to add a pair of Apple air max headphones to my contract however, on the app it says I need to log in (despite being logged in) and when I go to do it on the internet browser, it allows me to search the item I want but it continues to say I need to log in … despite being logged in. It does not allow me to add item to my bag!
this has been an ongoing issue since yesterday. I spoke to someone over the phone and was advised they are making changes to the EE app. Is this the issue? I am unable to purchase the item I want, it doesn’t allow me to buy outright or pay monthly. Please advice!

Re: Technical issue?

James_B — Tue, 06 Jun 2023 12:31:52 GMT

Hi @lucyalanab_,

Welcome to the EE Community. 🙂

Do you see the same issue after clearing your web browsers cookies and cache?

James

Re: Technical issue?

lucyalanab_ — Tue, 06 Jun 2023 12:34:17 GMT

Hi,

yes, the issue still occurs. I can’t put anything in my bag on the app or the internet browser. I have deleted the app and re-downloaded and cleared my browser and it still happens.
I even tried to do it as a one off purchase rather than adding the items to my contract, but even that doesn’t work.

please assist. Thank you.

Re: Technical issue?

James_B — Tue, 06 Jun 2023 12:38:14 GMT

Hi @lucyalanab_,

Thanks for confirming that.

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help. 🙂

James