topic Re: Office 365 activation Iink issue previous post deleted! in Offers & Add-ons

Office 365 activation Iink issue previous post deleted!

TimboTimbo — Mon, 05 Jun 2023 15:33:40 GMT

Annoyingly my previous post regards this issue has been deleted!

I have recently added office 365 as one of my 3 smart benefits. I have received the text message to set it up. I input my mobile number and receive the pin, enter pin, then always get an error saying "We are experiencing technical problems right now, please try again later" , I was told by an EE rep this was being resolved but it hasn’t and rather frustrated, please advise.

Tim.

Re: Office 365 activation Iink issue previous post deleted!

TimboTimbo — Thu, 01 Jun 2023 19:32:07 GMT

I to am facing the same issue spoke with EE today was told it was been looked into. I have seen a post dated 29/11/2022 with exactly the same issue. Doesn’t fill me with confidence.

Re: Office 365 activation Iink issue previous post deleted!

TimboTimbo — Sun, 04 Jun 2023 14:14:01 GMT

Have spoken someone at EE earlier last week and was promised this issue which apparently is know would be fixed urgently.

sadly this issue is still not fixed and frustrating any ideas on an ETA?

I followed the link sent by the EE app , click on the link enter mobile number and pin is sent , I enter the pin and just get an error!

Re: Office 365 activation Iink issue previous post deleted!

XRaySpeX — Mon, 05 Jun 2023 16:48:16 GMT

Dunno what post you think is missing but I doubt it would have been deleted. You do have 2 posts added to others' threads where you basically just say "I have the same issue!". I've moved them here.

Look in your Profile from your avatar at top R of any Community page or at the top of any of your posts to see all your posts.

Re: Office 365 activation Iink issue previous post deleted!

James_B — Mon, 05 Jun 2023 16:38:12 GMT

Hi @TimboTimbo,

I'm sorry to hear you're having issues activating your inclusive extra.

Please get in touch with Technical Support so a member of the team can take a look at it for you.

They'll be happy to help. 🙂

James

Re: Office 365 activation Iink issue previous post deleted!

Lolahayes — Sun, 11 Jun 2023 21:42:25 GMT

I’m having the same issue…… tech on Tues said 24-48 hours for fix.

tried today and “We are experiencing technical problems right now, please try again later.”

Re: Office 365 activation Iink issue previous post deleted!

Leanne_T — Mon, 12 Jun 2023 06:45:42 GMT

Hi @Lolahayes

Thanks for coming here.

Please get back in touch with our tech gurus, they will be able to get this looked into further and provide an update 🙂

Leanne.