topic Re: Microsoft 365 acrivation problem '404 not found' in Offers & Add-ons

Microsoft 365 acrivation problem '404 not found'

Profile closed — Mon, 29 May 2023 07:36:53 GMT

I've just joined EE with Microsoft 365 as an included benefit. However, whenever I try and activate it, either from MyEE or the link I was sent it just goes to a '404 not found' page. I think the link or page must be broken.

Re: Microsoft 365 acrivation problem '404 not found'

Christopher_G — Mon, 29 May 2023 07:45:52 GMT

Hi @Profile closed

Welcome to the community.

Where do you see this link?

Chris

Re: Microsoft 365 acrivation problem '404 not found'

Profile closed — Mon, 29 May 2023 07:47:04 GMT

Either from the 'Activate' button on MyEE or the link sent by EE in text: www.ee.co.uk/microsoft

Re: Microsoft 365 acrivation problem '404 not found'

Christopher_G — Mon, 29 May 2023 08:02:09 GMT

Thanks for letting us know, @Profile closed

I'll get this fed back to our web team. In the mean time, I recommend speaking to our Mobile Care team to try and add it from our side for you.

Chris

Re: Microsoft 365 acrivation problem '404 not found'

Profile closed — Mon, 29 May 2023 18:55:11 GMT

Thank you. I've spoken with them and no solution as yet. Apparently they have several other customers calling with the same issue.