topic Re: Full works plan - Apple One in Offers & Add-ons

Full works plan - Apple One

liammoss86 — Wed, 24 May 2023 10:17:51 GMT

I’ve just received a message from EE saying the following;

As a Full Works plan customer, you deserve the best from your plan.

So, from today we're giving you all the benefits of Apple One, which bundles together Apple Music, Apple TV+, Apple Arcade and iCloud+.

You don't have to pay any extra, and you'll have access to even more Apple services to enjoy from now on.

I never had apple one as one of my benefits before so does anyone know if this cancels out my other ones now and if so, should it be listed under the benefits section in my account. Because at the moment it still showing the three that I had before (Apple Music, Apple TV and BT sport).

Re: Full works plan - Apple One

sg-1987 — Wed, 24 May 2023 12:08:29 GMT

I've also had this this morning and EE chat online were useless but spoke to an agent who has said the changes aren't showing on the system yet but its like we are missing a second message that then tells us how to activate/claim it.

They are going to investigate and unless the system sorts itself out in the next day or two and adds it on for everyone, they may have to do a manual override to activate it.

Re: Full works plan - Apple One

10yeargeek — Wed, 24 May 2023 12:59:11 GMT

Same here, chat were close to useless, only telling me I “might” have received the text in error and tried to sell it to me 🤦🏻‍♂️

Re: Full works plan - Apple One

sg-1987 — Wed, 24 May 2023 13:03:50 GMT

Yeh the agent I got argued the toss over it for about an hour and then tried to charge me £5pm for the privilage of having Apple One despite sending a copy of the text to them and highlighting key words like "you don't have to pay any extra" and "we're giving you all the benefits of Apple One" 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

Re: Full works plan - Apple One

Richw1316 — Thu, 25 May 2023 12:34:30 GMT

I got that same, and same response. Told to turn my phone on and off again and that has activated it for me. Can't currently add any more benefits to my account though, so have gone down from three to 1 .

Re: Full works plan - Apple One

liammoss86 — Thu, 25 May 2023 16:31:15 GMT

Yeah mine has been set up now. I received a text message yesterday afternoon with a link to activate it. All seems to be working fine and I have the apple one subscription but it isn’t listed under my benefits, which is strange. It has removed Apple Music as one of my inclusive extras but Apple TV+ is still listed as one, along with BT sport. So now I have two extras instead of three but I don’t mind as I’ve actually gained more now.

Re: Full works plan - Apple One

Kelvin46 — Fri, 26 May 2023 02:09:02 GMT

Hi,

I had the same on wednesday but the link in the message for apple one takes me to a page to start a trial then pay £16 a month so I haven't clicked on it. What did your message say?

I wasted 2 hours talking to the ee chat and in the end a manger said it would take 24hrs. It hasn't!

They removed my apple music and tv and I can't reselect them.

Re: Full works plan - Apple One

Kelvin46 — Fri, 26 May 2023 02:10:18 GMT

Did you have the btsport add on and did this lose it when you turned it off and on again?

Re: Full works plan - Apple One

liammoss86 — Fri, 26 May 2023 04:42:11 GMT

Mine did the same when I first clicked the link that they sent me. It wanted me to sign up for a trial so I didn’t bother clicking it. Then I clicked the link again around half an hour later and it was no longer asking me to do that and instead let me click on an option that activated my apple one account.

My BT sport add on is still active and listed under my extras right now too.

Re: Full works plan - Apple One

Katie_B — Fri, 26 May 2023 07:43:20 GMT

Hi,

If you are having trouble reapplying your Apple Music please give our customer care team a call on 150 who will be happy to help.

Katie

Re: Full works plan - Apple One

Richw1316 — Fri, 26 May 2023 07:59:14 GMT

I had BT Sport and this was fine afterwards. Still listed as a benefit and everything works as it should.

Re: Full works plan - Apple One

Johnnymac16 — Mon, 29 May 2023 15:42:06 GMT

I have done this and spoke to Cameron who hasn’t helped at all. I’ve been charged £16.95 trying to restore my Apple Music and have now had to send ee a copy of the charge to credit me rather than refund me, now I cannot access Apple Music nor bt sport or add any other or amend any of my swappables of which I get 3.

why am I paying for a full works plan at £65+ vat if nothing works now.

I didn’t ask for ee to cancel my Apple Music and change it it apple one which doesn’t work either. Your advice of calling 150 doesn’t help as they don’t know how to fix the issue. Now I have no music and down £16.95

Re: Full works plan - Apple One

Katie_B — Tue, 30 May 2023 06:59:57 GMT

Hi @Johnnymac16.

Thanks for getting back to us.

I am sorry to hear this is happening and that you are now unable to access any of your swappable benefits.

When you have a moment please check your community inbox.

Katie