topic Re: Apple Music not working as inclusive add on in Offers & Add-ons

Apple Music not working as inclusive add on

Phil4 — Wed, 24 May 2023 11:29:27 GMT

My Apple Music has suddenly stopped working, I haven’t changed any settings at all.

When I go to re add it as an ‘inclusive add on’ with my plan the Apple Music button doesn’t show up. It just lists

- Netflix

-Bt sport

-Xbox game pass

- Microsoft 365

But not Apple Music which I’ve used on it since August 2022 and still have 3 months left on my sim only deal.

I’ve called EE support already a few days ago, and they said there was an issue with it, just keep checking every day to see if it goes back.

Not really good enough, as I’m paying for something that I’m not getting any use out of.

Any help would be greatly appreciated
- Phil

Re: Apple Music not working as inclusive add on

Christopher_G — Wed, 24 May 2023 14:32:17 GMT

Hi @Phil4

Welcome to the community.

Am I correct in saying that it was your inclusive extra? If so, was it de-selected without you doing anything?

Chris

Re: Apple Music not working as inclusive add on

Phil4 — Wed, 24 May 2023 15:37:09 GMT

Hi,

yeah, exactly that, It has been deselected without me doing anything.

And it now won’t let me reselect it because Apple Music now doesn’t appear in the list of inclusive extras

Phil

Re: Apple Music not working as inclusive add on

Christopher_G — Wed, 24 May 2023 16:03:12 GMT

Have you tried on both the My EE app and the My EE desktop site, @Phil4?

Chris

Re: Apple Music not working as inclusive add on

Phil4 — Wed, 24 May 2023 16:32:55 GMT

Yeah, tried on the EE app and on the desktop site. Still doesn’t have the option to select Apple Music

Phil

Re: Apple Music not working as inclusive add on

Christopher_G — Wed, 24 May 2023 16:39:44 GMT

OK, thanks @Phil4

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: Apple Music not working as inclusive add on

Mmmfff — Wed, 24 May 2023 21:47:18 GMT

Did this get sorted for you? I have this same issue since last week. EE hasn’t been able to fix for me so far and have just been told to wait..

Re: Apple Music not working as inclusive add on

Phil4 — Thu, 25 May 2023 09:32:17 GMT

Not fixed yet, I’m waiting for someone from EE to call me, they said they would call in a couple of days.

Re: Apple Music not working as inclusive add on

MaxJones — Thu, 25 May 2023 20:46:25 GMT

I’m also having the same problem. Apple Music just stopped working… signed into EE account and it doesn’t now appear as an inclusive extra… which I pay for.

any update on this?

thanks

Re: Apple Music not working as inclusive add on

Mmmfff — Thu, 25 May 2023 20:55:10 GMT

I called 150 and they applied the 6 months free Apple Music deal onto my account until the issue is fixed. It’s a widespread issue apparently

Re: Apple Music not working as inclusive add on

MaxJones — Thu, 25 May 2023 21:00:14 GMT

Thanks. Will give that a try

Re: Apple Music not working as inclusive add on

Phil4 — Thu, 25 May 2023 21:01:32 GMT

I’ve called them up today and basically said that sitting and waiting for them to fix it isn’t a solution that works for me.

They credited my account with £11 so I could buy Apple Music for the month until they fix the problem, so that I can then add it back as an inclusive extra when they fix it properly.

I would recommend anyone with the same issue to do the same thing. Hope that helps.

Re: Apple Music not working as inclusive add on

dcrdev — Thu, 25 May 2023 21:11:27 GMT

So I'm on the everything bundle and got a text about now having access to Apple One, whereas before I had just Apple Music as an inclusive extra. When I go to activate it via the link I got from EE in the text - I just get prompted to pay £22.99 with a 1-month trial; I decided to leave it as I assumed there were teething issues or something. Just went to listen to something on Apple Music only to discover that my subscription is no longer active.

Not best pleased to be honest - feel like issues such as how this interacts with existing active benefits should have been better communicated rather than just getting a one line text saying this is now something you get...

Re: Apple Music not working as inclusive add on

JakJak — Sun, 28 May 2023 08:17:05 GMT

Hi I have the same problem and I'm pretty annoyed that I am paying for an extra that I am not receiving. I don't have an I Phone but it was working fine on my Android device until I received the above texts. I rang EE and raised a complaint. Initially they thought it was an android issue but I left it with them. Then about 5 minutes later I received a text saying the complaint had been closed. When I rang them again they said it was an Apple issue affecting all phones and they didn't know when it would be sorted and to just keep checking. I'm not going to go down the credit / subscribe route because it will be a hassle to cancel so hopefully I can get a credit when it's fixed. To be fair the people I spoke to were trying to help but couldn't really do much. Really boring car rides at the mo...

Re: Apple Music not working as inclusive add on

JakJak — Sat, 03 Jun 2023 13:49:50 GMT

Does anyone have an update on this. Still can't access Apple.

Re: Apple Music not working as inclusive add on

JakJak — Mon, 05 Jun 2023 08:52:10 GMT

Phil any news as to what's going on with this. I still have no Apple.