topic Re: Apple Music gone in Offers & Add-ons

Apple Music gone

Leev2 — Sun, 21 May 2023 11:53:12 GMT

My Apple Music seems to have stopped working. I’ve checked my subscription and says I still have it working- however it’s now gone on my phone. Does it need reactivating?

Re: Apple Music gone

Chris_B — Sun, 21 May 2023 12:30:04 GMT

@Leev2 When you say it’s gone do you mean the app isn’t there ? If that’s the case have you tried downloading it again ?

Re: Apple Music gone

Leev2 — Sun, 21 May 2023 12:43:31 GMT

It’s says I’m not a subscriber anymore- and that I’d have to pay £10.99 through Apple to subscribe. However on my EE account it says into included in my package (which it always has been)

Re: Apple Music gone

Leanne_T — Sun, 21 May 2023 13:33:51 GMT

Hi @Leev2

Thanks for coming to the community.

If this is no longer working for you, please call us on 150 and our mobile care team will get this looked into for you 🙂

Leanne.

Re: Apple Music gone

Phil4 — Wed, 24 May 2023 12:43:22 GMT

Hi, did you manage to get this issue fixed? I’m having the exact same problem with it

Re: Apple Music gone

Mmmfff — Wed, 24 May 2023 21:43:59 GMT

I am also having this issue. Did you get it fixed? EE told me there’s nothing I can do and just to wait which is annoying

Re: Apple Music gone

Katie_B — Thu, 25 May 2023 06:58:24 GMT

Hi @Mmmfff.

Do you pay for this through your EE bill or is it part of your package?

When did you speak with our customer care team?

Katie

Re: Apple Music gone

Mmmfff — Thu, 25 May 2023 09:45:48 GMT

It should be one of my inclusive extras. But no longer comes up as an option to even select it. BT sports, Netflix etc are all still there as options however apple music has disappeared. I have spoken to EE through 150 and they have just told me to wait and see as there seems to be an issue. It’s just over a week now and nothing has changed

Re: Apple Music gone

Katie_B — Thu, 25 May 2023 09:47:47 GMT

Thanks for getting back to me @Mmmfff.

Are you aware if the agent tried to manually reapply your Apple Music?

Katie

Re: Apple Music gone

Miceymoo — Sun, 28 May 2023 10:45:07 GMT

I've had this and EE said they've migrated people to Apple One or something. I said I'd rather just stay as is. They removed my Apple TV as well, which were my original add-ons.

They've reactivated it but I seem to have lost everything.

Re: Apple Music gone

Needle — Wed, 10 Jul 2024 16:10:08 GMT

Me too!