topic Re: Accidentally deleted "WiFi Coverage Boost" in Offers & Add-ons

Accidentally deleted "WiFi Coverage Boost"

rukg — Mon, 22 May 2023 17:03:20 GMT

I'm on pay monthly. How can I get it back, it was free and in the boost/add on section, it lets me use the wifi on the tube and now because I accidently deleated it is now close to expering.

Re: Accidentally deleted "WiFi Coverage Boost"

Chris_B — Mon, 22 May 2023 19:00:24 GMT

@rukg You’ll find THIS useful

Re: Accidentally deleted "WiFi Coverage Boost"

rukg — Tue, 23 May 2023 12:40:39 GMT

Hi yeah I saw that page. But it does not say what to do as a pay monthly customer if you accidentally deleted it off your plan (I was trying to delete something else but missclicked and stupidly confirmed) . I tried to follow the PAYG instructions but there is no option to text WIFI.

Re: Accidentally deleted "WiFi Coverage Boost"

rukg — Tue, 23 May 2023 12:44:27 GMT

I pressed remove and now it is about to expireI pressed the remove button and confirmed and now it is about to expire.

Re: Accidentally deleted "WiFi Coverage Boost"

James_B — Tue, 23 May 2023 14:20:09 GMT

Hi @rukg,

If it doesn't show under your available add-ons once it expires, please get in touch on 150 to re-add it.

Thanks

James

Re: Accidentally deleted "WiFi Coverage Boost"

rukg — Thu, 15 Jun 2023 14:02:53 GMT

I have tried a few times now to get it resolved either I get sent in circles with 150 number with texts telling me my address is fine or I’m told talking to the wrong department…

Re: Accidentally deleted "WiFi Coverage Boost"

James_B — Thu, 15 Jun 2023 14:29:01 GMT

Hi @rukg,

Our live chat team will be happy to re-add it for you if you get in touch at ee.co.uk/contact-ee/account-billing/mobile.

Hope this helps.

James