topic Re: Promotions in Offers & Add-ons

Promotions

Kayaa — Thu, 12 Jan 2023 08:16:28 GMT

is the following a legitimate email;

promotions@eeshop.uk

Re: Promotions

Katie_B — Thu, 12 Jan 2023 08:51:09 GMT

Hi @Kayaa.

I do not recognise this email.

Please give us a call our customer care team can confirm what has been sent.

Katie

Re: Promotions

jey3 — Thu, 02 Mar 2023 11:55:19 GMT

EE Promotions <confirmation@promotions-ee.co.uk

this is the email i got saying i have a new plan for EE at £35.

Hello,

Welcome to EE! It's great to have you with us, and we hope you can't wait to start enjoying your new services. At EE, we want to give you great customer service and we'd really like to find out how things went for you when you placed your order with us so we can make improvements wherever we can.

EE, iPhone 14 Pro Max, 512GB, 5G = 35.00 Pounds [ Unlimited Calls,Texts and Internet] (500 international Minutes)

2 Years Contract.

All the services from EE will remain the same. 07957******* ( they knew my phone number)

Have any questions?
Can we help you with anything else? If you need any help or support with your products or services, Call us at :

02033320063.

Kind regards,
Sales Team
HELP & SUPPORT
Choose from a range of accessories for your new phone.

Re: Promotions

Leanne_T — Thu, 02 Mar 2023 13:23:16 GMT

Hi @jey3

Thanks for coming here.

Have you placed an order?

If not, please forward the email to phishing@ee.co.uk, our security team will get this looked into.

If you would like to make sure no contract has been set up, please call us and the team will be happy to help 🙂

Leanne.

Re: Promotions

rusbear — Thu, 13 Apr 2023 15:50:56 GMT

received the same call and email today

Re: Promotions

shahbazosman — Fri, 19 May 2023 16:43:36 GMT

Me too. It's been over a month and yet no one at EE has confirmed on here whether this is legitimate. It's a great deal if it is and customers do not want to lose out. BUT a big risk if it's not genuine.

EE please confirm one way or the other whether it may be legitimate so we can decide how to proceed.

Re: Promotions

Chris_B — Fri, 19 May 2023 17:15:03 GMT

@shahbazosman It’s a scam. Take the example given on this thread. For £35 a month that’s a bargain as that’s only £840 for 2 years. That can not even purchase a iPhone 14 pro max 512Gb, that’s a £1529 phone on its own with no tariff. EE do not give anyway £1529 phones for free. The cheapest EE sill that device for is £71 a month with £120 upfront with 5Gb of data on a no frills plan.

Re: Promotions

James_B — Fri, 19 May 2023 17:07:21 GMT

Hi @shahbazosman,

Welcome to the EE Community. 🙂

What was the email address/phone number that contacted you?

James

Re: Promotions

shahbazosman — Sun, 21 May 2023 08:41:10 GMT

020 8079 1401 and I think 0141 501 0243 was also them.

Email was confirmation@promotions-ee.co.uk

FYI they claim it will be upgrade to existing plan and existing direct debit will continue at new ampunt. Will also claim that have 14 days collong off period. They will ask you to confirm your email address, your name, address and bank details and DOB.

Spoke to EE. Phone aparently costs them over £950 and they sell for £1200. 2 year plan at £30pm works out to £720. So is quite obviously scam.

Allowed EE to listen in on the call. They confirmed definitely a scam. When I told the caller EE had been listening they quickly hung up and havent called since. Told the agent EE should confirm on this forum that its a scam too so is clearly available info for all customers

Re: Promotions

shahbazosman — Sun, 21 May 2023 08:46:44 GMT

Copy of the email. So please note everyone @ promotions-ee.co.uk is not the same as @ ee.co.uk

Re: Promotions

Leanne_T — Sun, 21 May 2023 08:47:12 GMT

Thanks for calling and making our customer care team aware of this call and email @shahbazosman

You can view numbers our selected partners will call you from to talk to you about additional products and services, in our What numbers will EE partners call from? Help page.

If you get a call from a number not listed, please text CALL followed by the number to 7726 and our security team will get this looked into.

Leanne.