topic Re: Ee perks in Offers & Add-ons

Ee perks

Kcoles — Tue, 16 May 2023 15:02:06 GMT

Good afternoon

I have requested my perks, says email has been sent but nothing received. I have checked with our trust emails that has not been quarantined etc but it hasnt. I am now wondering if my email is wrong. Please can you assist

Re: Ee perks

James_B — Tue, 16 May 2023 16:54:56 GMT

Hi @Kcoles,

Welcome to the EE Community. 🙂

Is it a verification email you're waiting for?

James

Re: Ee perks

Kcoles — Tue, 16 May 2023 17:11:49 GMT

It is the code so I can claim 20% off bill. Tbh whenever I have requested it I have never received it, but I would like to ensure I get it this time.

Re: Ee perks

James_B — Tue, 16 May 2023 17:41:50 GMT

Hi @Kcoles,

Have you registered with the Perk Portal?

James

Re: Ee perks

Kcoles — Tue, 16 May 2023 19:06:47 GMT

Was assuming so when I joined ee years ago. When in store the other day they told me to go onto ee perks.

Re: Ee perks

Leanne_T — Wed, 17 May 2023 06:55:56 GMT

Hi @Kcoles

What happens if you log into the EE Perk Portal using the email and password you set up for the account?

Leanne.

Re: Ee perks

Kcoles — Wed, 17 May 2023 07:01:14 GMT

It logs me in and tell me all correct information so please why am I not receiving the code?

Re: Ee perks

Leanne_T — Wed, 17 May 2023 07:04:39 GMT

Hi @Kcoles

The code will be within the Perk account this would not be emailed to you.

You would need to generate the code from the perk portal.

Leanne.

Re: Ee perks

Kcoles — Wed, 17 May 2023 07:08:43 GMT

I'm so confused. I have requested the code which then says will be sent to email. The customer service person even showed me how to do this. However I have not received the code.

Re: Ee perks

Leanne_T — Wed, 17 May 2023 07:11:09 GMT

Could you attach a screenshot of the perk portal where you generate the code please? @Kcoles

Please send this via a private message if this has any personal details.

Leanne 🙂