topic Re: Unable to log in to ee perks or reset password in Offers & Add-ons

Unable to log in to ee perks or reset password

rsephtonuk — Sun, 07 May 2023 06:12:57 GMT

Hi I cannot log in to ee perks with my password. I have tried to reset password. It says it has sent an email but it has not arrived. I’ve tried on two different devices. I’ve checked spam folders. I’ve emailed ee complaints but they haven’t responded. I want to order a new phone today. Can anyone help please?

Re: Unable to log in to ee perks or reset password

Christopher_G — Sun, 07 May 2023 08:54:56 GMT

Hi @rsephtonuk

Welcome to the community.

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

Re: Unable to log in to ee perks or reset password

Ryan007 — Tue, 16 May 2023 11:44:08 GMT

Good afternoon,

im having the same issues, I’ve registered with ee perks and confirmed my works email but every time I try to login on the ee perks portal it states that my details are incorrect.

Any help with this matter would be greatly appreciated.

kind regards,

Ryan

Re: Unable to log in to ee perks or reset password

James_B — Tue, 16 May 2023 12:09:10 GMT

Hi @Ryan007,

Welcome to the EE Community. 🙂

Are you logging in with the same email address and password you provided when you registered?

James

Re: Unable to log in to ee perks or reset password

Ryan007 — Tue, 16 May 2023 12:26:04 GMT

Hi James,

Many thanks for the prompt reply, yes I’m logging in with the same details.

Regards
Ryan

Sent from my iPhone

Re: Unable to log in to ee perks or reset password

James_B — Tue, 16 May 2023 12:28:59 GMT

When did you first register @Ryan007?

Have you tried a password reset?

James

Re: Unable to log in to ee perks or reset password

Ryan007 — Tue, 16 May 2023 13:00:23 GMT

Hi James,

Yeah tried that but I’m caught in a loop where it states it doesn’t recognise my details.

Any advise please please,

kind regards,

Ryan

Re: Unable to log in to ee perks or reset password

Ryan007 — Tue, 16 May 2023 13:01:41 GMT

Sorry I registered on Saturday in the EE shop

Re: Unable to log in to ee perks or reset password

James_B — Tue, 16 May 2023 13:09:52 GMT

Have you tried both your personal and work emails @Ryan007?

James

Re: Unable to log in to ee perks or reset password

Ryan007 — Tue, 16 May 2023 17:11:30 GMT

Hi James,

All sorted now it’s recognised my details now,

many thanks for taking your time to converse with me.

kind regards,

Ryan

Re: Unable to log in to ee perks or reset password

James_B — Tue, 16 May 2023 17:40:08 GMT

No problem @Ryan007

I'm glad you got it sorted. 🙂

James

Re: Unable to log in to ee perks or reset password

xxxlizxxx — Thu, 21 Sep 2023 11:23:10 GMT

I have the same issue, I was responded to by Katie, waited over 24 hours for the account to be reset and nothing! I messaged both privately and on the forum on another chat and still had no reponse.

it’s crazy that people have complained about this issue for over 3 years and it still exists

Re: Unable to log in to ee perks or reset password

Katie_B — Thu, 21 Sep 2023 11:41:56 GMT

Hello @xxxlizxxx.

Please check your community inbox, I have responded to your recent message.

Katie

Re: Unable to log in to ee perks or reset password

GLottie2 — Sun, 19 May 2024 08:51:24 GMT

I have a similar problem, tried to reset and won’t send to my email. I have changed my work email but it won’t let me re-register

Re: Unable to log in to ee perks or reset password

Leanne_T — Sun, 19 May 2024 09:15:43 GMT

Hi @GLottie2

Thanks for coming here 🙂

I have sent you a private message for some details.

Leanne.