topic EE perks in Offers & Add-ons

EE perks

R1chard111 — Tue, 16 May 2023 00:12:48 GMT

I work for the NHS and had a discount added to my account through the ee perks discount scheme. I'm sure that my discount has disappeared and, as I'd like to start a new contract, I would like a discount code. Every time I try to log into ee perks, it doesn't like my password and refuses to send me a reset link!

Please advise!

Re: EE perks

Christopher_G — Tue, 16 May 2023 07:03:57 GMT

Hi @R1chard111

Welcome to the community.

What is the error message that you get when you try to log in?

Chris

Re: EE perks

R1chard111 — Tue, 16 May 2023 18:32:43 GMT

I don't get an error message apart form it saying my details are wrong and that I need to click on the reset password link, which I do. It tells me a link has been sent, when one hasn't . I've tried numerous times but I can no longer login together a password reset link

Re: EE perks

Christopher_G — Wed, 17 May 2023 06:52:46 GMT

Thanks @R1chard111

Have you checked your spam/junk folder for those reset emails? Is it possible you used a different email address?

Chris

Re: EE perks

R1chard111 — Wed, 17 May 2023 16:30:51 GMT

Er.... that was the 1st thing I did. Having looked though the community, this is a common problem. I'm still unable to login......

Sent from my Galaxy

Re: EE perks

James_B — Wed, 17 May 2023 16:34:09 GMT

Have you tried your personal and work email addresses @R1chard111?

Has your NHS email address changed since you first registered for EE Perk?

James

Re: EE perks

R1chard111 — Thu, 18 May 2023 10:01:29 GMT

Hi

Have tried both my personal, and work email addresses.... still do not get a reset email. Neither have changed in over 10 years. Still unable to login into perks.

Sent from my Galaxy

Re: EE perks

James_B — Thu, 18 May 2023 10:10:04 GMT

I've sent you a private message @R1chard111

Please check your inbox and get back to me when you can.

Thanks

James