topic Apple Fitness + in Offers & Add-ons

Apple Fitness +

Naffon — Mon, 15 May 2023 09:04:11 GMT

Hi, I have had my Apple watch since the 18th of June 2022. When I first got it I had problems setting up the Fitness + for the 24 months and contacted EE who I thought had sorted it but now when I go to the fitness app it asks me to subscribe again. This is supposed to be a 24 month plan so should not have expired. The plan I am on is below. Has anyone else had this problem and gotten it sorted?

Bill date: 24th every month
Plan: Watch Fitness+ Unlimited £37
Start date: 18 Jun. 2022
End date: 18 Jun. 2024
Plan length: 24 month
Allowance restart: 24th every month
Speed: Our best speeds – no Max Mbps

Re: Apple Fitness +

Christopher_G — Mon, 15 May 2023 11:45:03 GMT

Hi @Naffon

Welcome to the community.

I recommend speaking to our Mobile Care team again so they can look into this for you.

Chris

Re: Apple Fitness +

Naffon — Mon, 15 May 2023 14:11:29 GMT

Hi @Christopher_G

When I go to chat with them it says A 'Start conversation' button will appear in a few moments during opening hours and that start conversation never appears.

Re: Apple Fitness +

Christopher_G — Mon, 15 May 2023 14:33:17 GMT

Try the 'Account and Billing' option, the start button comes up straight away for me, @Naffon.

If it still isn't working, try on a different device or browser.

Chris