topic Re: I can't enter the contest for the FA Cup Tickets in Offers & Add-ons

I can't enter the contest for the FA Cup Tickets

JEK1990 — Sun, 14 May 2023 11:22:11 GMT

My address is up to date.

I've used multiple browsers, both on mobile and desktop.

I've google searched every thing I can, and can find pages for previous years. But it seems strange to me there isn't a single page on EE's website, or even on their wembley.ee website, with a link to the competition. It makes me wonder if the competition is even real.

How are people entering the competition? The link texted simply does not work.

Re: I can't enter the contest for the FA Cup Tickets

Christopher_G — Sun, 14 May 2023 13:15:50 GMT

Hi @JEK1990

Welcome to the community.

The competition is definitely real. What happens when you follow the link? Are you getting an error message?

Chris

Re: I can't enter the contest for the FA Cup Tickets

JEK1990 — Sun, 14 May 2023 13:38:50 GMT

Hey it just goes to a login page, which when I login it just takes me to a, "Thanks, you've successfully logged out." page.

Re: I can't enter the contest for the FA Cup Tickets

Christopher_G — Sun, 14 May 2023 13:45:34 GMT

What happens if you log in on your browser, then follow the link from the message, @JEK1990?

Chris

Re: I can't enter the contest for the FA Cup Tickets

JEK1990 — Sun, 14 May 2023 14:54:36 GMT

I've tried it from iOS apps: Google Search, Firefox, Safari

And from desktop: Windows; I'll try from my mac when I get home.

But I can't imagine it's this difficult...but if it is I definitely want to get an entry an as so few people will have registered! haha

Re: I can't enter the contest for the FA Cup Tickets

Christopher_G — Sun, 14 May 2023 14:56:10 GMT

Thanks, @JEK1990

Let me know what happens please.

Chris

Re: I can't enter the contest for the FA Cup Tickets

JEK1990 — Sun, 14 May 2023 14:59:56 GMT

Nothing else to be done then?

Like a different link? I can see the link change as it tries to load, and wants to take me to a subscription and plans page.

Re: I can't enter the contest for the FA Cup Tickets

Katie_B — Mon, 15 May 2023 07:04:46 GMT

Hi @JEK1990.

Did you manage to try the link using your Apple Mac?

Katie

Re: I can't enter the contest for the FA Cup Tickets

JEK1990 — Thu, 18 May 2023 10:51:14 GMT

@Christopher_G @Katie_B

I've now tried on my phone using: Google Search app, Firefox App, Safari App, Chrome App, Little Arc Browser app

On a windows computer using: Edge, Chrome

On my mac laptop using: Safari, Chrome, Firefox, Arc

Nothing works. This is a joke.

Re: I can't enter the contest for the FA Cup Tickets

Christopher_G — Thu, 18 May 2023 13:48:04 GMT

Thanks for trying that, @JEK1990

I recommend speaking to our Mobile Care team on 150 to see if they can enter you manually into the competition.

Chris