topic Re: EE Peeka Password Reset not working in Offers & Add-ons

EE Peeka Password Reset not working

Carebear1980 — Wed, 10 May 2023 16:45:08 GMT

I'm trying to get a code so I can upgrade but can't remember my password and the password reset is not working.

Please can you help?

James_B — Thu, 11 May 2023 06:16:58 GMT

Welcome to the EE Community. 🙂

Are you trying to login in to Perk with the email address you originally used to register? This would usually be your work email.

James

Carebear1980 — Thu, 11 May 2023 06:35:42 GMT

I am using my work email address.

James_B — Thu, 11 May 2023 07:55:49 GMT

Has your work email address changed since you originally registered?

Have you checked your spam/junk folder?

James

Carebear1980 — Thu, 11 May 2023 08:03:34 GMT

I've checked my spam and nothing in there and my email address has not changed.

James_B — Thu, 11 May 2023 08:18:37 GMT

Could you have registered with a personal email address @Carebear1980?

James

Carebear1980 — Thu, 11 May 2023 08:19:33 GMT

I've tried my personal email address.

James_B — Thu, 11 May 2023 08:35:47 GMT

I've sent you a private message @Carebear1980

Please check your inbox and get back to me when you have a moment.

James