topic Re: BT SPORT PS4 in Offers & Add-ons

BT SPORT PS4

dpm77 — Tue, 09 May 2023 12:45:21 GMT

Hi my BTSPORT app on my PS4 won't open. It just freezes on the opening screen then says can't connect. I have re-installed and re-started. App works on mobile on same network. Any ideas?

Thanks,

David

Re: BT SPORT PS4

Chris_B — Tue, 09 May 2023 12:58:55 GMT

@dpm77 Are you playing for large screen access? Is your BT subscription a smart benefit?

Re: BT SPORT PS4

dpm77 — Tue, 09 May 2023 13:04:24 GMT

Hi @Chris_B yes pay separately as an add on to plan for large screen access - it's been fine for last few months - this only seems to have started happening over last few days

Re: BT SPORT PS4

Leanne_T — Tue, 09 May 2023 14:26:01 GMT

Hi @dpm77

Does the app work on any other device apart from the mobile?

Speak soon 🙂

Leanne.

Re: BT SPORT PS4

dpm77 — Tue, 09 May 2023 14:30:05 GMT

Hi @Leanne_T thanks for the reply - I only have the PS4 app and mobile app - I don't currently have a PC or any other devices to try.

Thanks,

David

Re: BT SPORT PS4

Leanne_T — Tue, 09 May 2023 14:31:04 GMT

No problem, thank you @dpm77

If you give us a call on 150, the team will get this looked into for you.

Thanks 🙂

Leanne.

Re: BT SPORT PS4

dpm77 — Tue, 09 May 2023 18:25:44 GMT

Thanks @Leanne_T - I did and they raised a ticket to say someone would get back to me - unfortunately they have just issued me with a new registration which might not be ready for 24 hours - this has kicked me out of the mobile app now so don't have anyway to watch the game tonight...

Re: BT SPORT PS4

James_B — Wed, 10 May 2023 06:59:41 GMT

Hi @dpm77,

I'm sorry to hear you've had to set up a new registration.

I hope it's up and running very soon.

James

Re: BT SPORT PS4

dpm77 — Wed, 10 May 2023 18:56:49 GMT

Thanks @James_B unfortunately still hasn't been activated

Re: BT SPORT PS4

James_B — Thu, 11 May 2023 06:26:32 GMT

I'm sorry to hear that @dpm77

Please get in touch with technical support so the team can help.

James