topic Re: EE Perks account deactivated in Offers & Add-ons

EE Perks account deactivated

Hannahjune91 — Sat, 29 Apr 2023 17:54:42 GMT

My EE perks account says deactivated even though I’ve had NHS discount on my last contract.

how do I reactivate it? I’ve tried speaking to different people (via EE chat/in store) & have not got anywhere with it.

Re: EE Perks account deactivated

Hannahjune91 — Sat, 29 Apr 2023 17:49:20 GMT

Hi,

My EE Perks account says that it’s deactivated due to not verifying email quick enough. I tried multiple times to contact EE but they have told me they can’t help, & I’ve also been in store but again they couldn’t help.

Anyone know how to reactivate so I’m able to receive the discount?

Re: EE Perks account deactivated

James_B — Sun, 30 Apr 2023 08:31:25 GMT

I can help you with this @Hannahjune91

I've sent you a private message to take some details.

Thanks

James

Re: EE Perks account deactivated

Gavlaaa93 — Wed, 10 May 2023 10:36:45 GMT

Im also having this problem it just says deactivated because i didnt verify in time but i cant reset it if i try to do forgot password it comes up with the password change and still same error if i try sign up for a new account/ register then it says this email is in use can this be reset please?

Re: EE Perks account deactivated

Leanne_T — Wed, 10 May 2023 11:05:29 GMT

Hi @Gavlaaa93

I've sent you a private message on here for some extra details.

Leanne.