topic Re: NHS perks in Offers & Add-ons

NHS perks

Hillabi94 — Fri, 05 May 2023 13:25:40 GMT

Hello! I want to utilise the anytime upgrade feature and was just wondering if the NHS perk gets automatically transferred over?

I've tried logging in to my NHS perk portal but keeps saying my log in details are invalid and keep asking for a password reset but nothing gets sent over (checked my junk email etc). Haven't used any other emails, even tried my work email but says deactivated. Tried so sign up for a new account but says details already registered.

Have spoken to someone online regarding this who have forwarded my details onto the perks team but a response could take up to 48hrs, but was hoping to purchase my new upgrade sooner than that.

Thank you 😊

Picture as below, just wondering if this will get carried over when I upgrade

Re: NHS perks

Katie_B — Fri, 05 May 2023 15:34:15 GMT

Hello @Hillabi94.

Welcome to the community.

I sounds like the correct process has been followed.

Our perk team will help get you logged back in so you can obtain another code for your new contract.

Did the agent advise they would be in touch or for you to just try re-registering in 48 hours?

Katie 🙂

Re: NHS perks

Hillabi94 — Fri, 05 May 2023 16:00:16 GMT

Hello! Thanks for the reply.

That’s great.

The agent did say they would be in touch, and he did take an email also.

🙂

Re: NHS perks

Katie_B — Fri, 05 May 2023 16:19:55 GMT

If you don't hear within 48 hours please be sure to come back and let me know @Hillabi94.

Till then have an amazing bank holiday weekend.

Katie

Re: NHS perks

Hillabi94 — Tue, 09 May 2023 14:43:44 GMT

Hi Katie, I haven’t heard anything from the perk team regarding my account. If you could advise me further please that would be great. 🙂

Re: NHS perks

Leanne_T — Tue, 09 May 2023 15:03:00 GMT

Hi @Hillabi94

I am sorry to hear this.

Please give us a call on 150 and the team can check the progress of the perk query for you.

Let me know how you get on.

Leanne.