topic Re: Inclusive extra in Offers & Add-ons

Inclusive extra

TautvydasC — Sat, 06 May 2023 20:30:15 GMT

I have inclusive extra with my EE plan. I've chosen Apple Music and i'm using with Shazam. But sometimes when i find a song with Shazam and i open Apple Music it says that i need to choose a plan. Sonindon't understand how it works.

Re: Inclusive extra

Christopher_G — Sun, 07 May 2023 07:27:32 GMT

Hi @TautvydasC

Welcome to the community.

Does it work OK when you don't go through Shazam?

Chris

Re: Inclusive extra

TautvydasC — Sun, 07 May 2023 07:37:27 GMT

Yes. It works usually with shazam, but sometimes it says that i need to have a plan. So not all songs included to my plan? Before i had Spotify and i didn't have any problems. But i always wanted to try Apple Music.

Re: Inclusive extra

Christopher_G — Sun, 07 May 2023 08:52:54 GMT

I'm not sure why that is, @TautvydasC

I would suggest speaking to our Technical Support team to see if they can help with this.
Chris