topic Bt sport in Offers & Add-ons

Bt sport

CD49 — Sun, 07 May 2023 06:21:12 GMT

I signed up to bt sport on 26 April. Waited for 24 hours for it to actvate. It is now 7/5 and bt will still not give me access. It says it cannot find an active bt subscription. I have had 2 conversations with EE technical who said there is a "known fault" I'm not sure what that means. EE were quick enough to take my £25 even though there is an issue. I was promised a £10 credit, although I wont hold my breath on that. Anyone else experienced anything similar?

Re: Bt sport

Christopher_G — Sun, 07 May 2023 08:55:49 GMT

Hi @CD49

Welcome to the community.

Is there an error code that you get? Is it when you're logging in that it pops up?

Chris

Re: Bt sport

CD49 — Sun, 07 May 2023 12:25:05 GMT

Hi Chris,

See attached.

Regards

Re: Bt sport

Christopher_G — Sun, 07 May 2023 12:28:02 GMT

I don't see an image, @CD49

Chris

Re: Bt sport

CD49 — Sun, 07 May 2023 17:55:10 GMT

Error code is id003

Re: Bt sport

Katie_B — Tue, 09 May 2023 07:46:19 GMT

Thanks for getting back to us @CD49.

Did our technical care team advise how long it would take for this to be resolved?

Katie

Re: Bt sport

CD49 — Tue, 09 May 2023 09:40:17 GMT

Hi Katie,

Unfortunately not.

Regards

Colin

Re: Bt sport

Katie_B — Tue, 09 May 2023 09:56:53 GMT

I am sorry to hear this @CD49.

If you get back in touch maybe the team will be able to provide some more information.

Katie

Re: Bt sport

CD49 — Tue, 09 May 2023 11:29:56 GMT

Hi Katie,

Putting it bluntly, they have had 2 weeks to come back to me with a
solution and they have not.

It really should not be up to me to chase this up. I ordered BT sport for a
month for the football and 2 weeks in, I havnt seen any of it.

EE took my £25 with 2 clicks on my phone so as far as I'm concerned, I have
completed my part of the transaction and it is up to EE and BT to provide
the service without me having to chase it up.

Regards
Colin

Re: Bt sport

Katie_B — Tue, 09 May 2023 12:17:29 GMT

Hi @CD49.

I completely understand.

When you have a moment please check your community inbox.

Katie