topic Re: Activate Apple Music in Offers & Add-ons

Activate Apple Music

BS19 — Mon, 01 May 2023 21:02:06 GMT

Hi,

I have recently moved to over to EE 2 days ago and managed to activate the Netflix and BT Sport packages, I also have the Apple music as an add on but when I click on the link to activate it on my phone, it opens the Apple music app but nothing happens? I also tried this on a PC but nothing loads when iTunes opens? I have tried texting MUSIC to 150 and it says I already have Apple Music as one of my inclusive extras. I am waiting for my old phone number to be transferred over onto my new phone with EE, so is it just a case of waiting for this to happen and then try again?

Thanks in advance.

Re: Activate Apple Music

Leanne_T — Tue, 02 May 2023 07:24:29 GMT

Hi @BS19

Thanks for coming to the community.

Have you received a text from us with an activation code to set up Apple Music?

Leanne.

Re: Activate Apple Music

BS19 — Tue, 02 May 2023 07:31:02 GMT

Hi Leanne,

Thank you for your reply. I received a link to set up but not a code?

Re: Activate Apple Music

Leanne_T — Tue, 02 May 2023 07:32:57 GMT

Thanks @BS19

When you clicked the link and entered the number did you receive a PIN code to activate the Apple Music?

Leanne.

Re: Activate Apple Music

BS19 — Tue, 02 May 2023 07:36:59 GMT

Hi Leanne,

When I clicked the link it opened the Apple Music app, it then asked me to cancel my current membership via Apple which I did and then it just took me to the library of the Apple Music app? When I click the link now, it just loads the library on the Apple Music app.

Thanks

Re: Activate Apple Music

Leanne_T — Tue, 02 May 2023 07:44:24 GMT

When does the Apple Music subscription with Apple end? @BS19

This will show in your iCloud subscriptions.

Leanne.

Re: Activate Apple Music

BS19 — Tue, 02 May 2023 07:45:06 GMT

Hi Leanne,

This expires on 25th May.

Thanks

Re: Activate Apple Music

Leanne_T — Tue, 02 May 2023 08:19:15 GMT

Thanks @BS19

You would need to set up after the current subscription ends.

Leanne.

Re: Activate Apple Music

grisa011 — Sun, 11 Jun 2023 10:50:32 GMT

Hi, I didn't get any activation code for apple music, how can I get one?thanks

Re: Activate Apple Music

Katie_B — Sun, 11 Jun 2023 13:04:15 GMT

Hi @grisa011.

Have you tried texting MUSIC to 150?

Katie

Re: Activate Apple Music

holdenmj72 — Wed, 19 Jul 2023 17:32:48 GMT

I have the same situation. I have never been sent an activation link for apple music but my account says it's active. I try to open apple music through the 'subscribe through EE' tab and it doesn't recognize my mobile number

Re: Activate Apple Music

Leanne_T — Thu, 20 Jul 2023 06:48:51 GMT

Hi @holdenmj72

Thanks for coming here.

Can you text MUSIC to 150 what does the reply say?

Speak soon 🙂

Leanne.

Re: Activate Apple Music

holdenmj72 — Thu, 20 Jul 2023 08:35:23 GMT

Leanne,

See the reply below.

Hi Mark, looks like you already have Apple Music as one of your Inclusive Extra

To change your Inclusive Extra, text PICK to 150

Mark

Re: Activate Apple Music

holdenmj72 — Thu, 20 Jul 2023 08:36:52 GMT

I have never had a joining link or activation code sent to me. I joined EE from my previous provider last week.

Mark

Re: Activate Apple Music

Leanne_T — Thu, 20 Jul 2023 08:50:28 GMT

Thanks for confirming, sorry I missed that @holdenmj72

In this case, please call us on 150 and the team will get the link sent to you to get set up 🙂

Leanne.

Re: Activate Apple Music

holdenmj72 — Thu, 20 Jul 2023 10:53:59 GMT

Leanne,

I have tried to call but have had no joy in getting through to speak to someone.

At this stage can you not make arrangements to have an activation link sent. It just seems long winded to call up for a link to be sent.

Regards

Mark

Re: Activate Apple Music

Leanne_T — Thu, 20 Jul 2023 12:02:15 GMT

Hi @holdenmj72

Sorry we have no account access to issue the text to you, please try us again and the team will be happy to help 🙂

Leanne.

Re: Activate Apple Music

Puneetrai — Tue, 17 Oct 2023 10:54:13 GMT

Hi,

I joined EE on the 10th of October. I have neither received a text or email to add Apple Music.

Re: Activate Apple Music

Katie_B — Tue, 17 Oct 2023 11:07:34 GMT

Hello @Puneetrai.

Welcome to the community.

Are you looking to add this as one of your inclusive extras?

If yes, this can be added within your EE online account or by texting PICK to 150.

Katie

Re: Activate Apple Music

Puneetrai — Tue, 17 Oct 2023 22:57:04 GMT

Hi Katie,

I had made these selections when I was ordering the sim and joining EE. Should they not be added automatically when my order was completed?

where can I go on the app to add these add-ins?

thanks

puneet