Wrong information on Add on screen

Tartanbeat — Sun, 23 Apr 2023 14:33:46 GMT

There’s an issue on the EE iPhone app regarding Add ons for EU data.

I needed extra data for a day and chose the option of 200Mb for 1 day costing £2. A confirmation text informed me that only 100Mb was added, and this is what showed up on my app. This is apparently the correct amount, but not what I thought I was buying.

Issue has been resolved to my satisfaction however the incorrect information remains.

I’ve added a screenshot of the Add on details.

Re: Wrong information on Add on screen

Katie_B — Mon, 24 Apr 2023 07:04:46 GMT

Good morning @Tartanbeat.

Welcome to the EE community.

Thank you so much for coming here and flagging this with us.

Could you please send me a private message with the confirmation you received and also whereabouts in Europe you are?

Katie

topic Wrong information on Add on screen in Offers & Add-ons

Wrong information on Add on screen

Re: Wrong information on Add on screen