topic EE perk code expired in Offers & Add-ons

EE perk code expired

mullingsdylan — Fri, 21 Apr 2023 14:04:02 GMT

My EE Perk code recently expired and I have generate a new one but cannot find anywhere to enter the new one. My account is due an upgrade and whilst looking at upgrades the code was not working at checkout? Is there anything obvious I am missing?

Re: EE perk code expired

James_B — Fri, 21 Apr 2023 16:05:12 GMT

Hi @mullingsdylan,

Welcome to the EE Community. 🙂

Which error message do you see after entering your code?

Were there any other discounts in the plan you were selecting?

James

Re: EE perk code expired

mullingsdylan — Fri, 21 Apr 2023 20:26:28 GMT

Hi James,

The error message that appears is “Coupon is not applied due to invalid coupon code provided” I have tried other plans and a different code and still comes up. And it doesn’t say there are any other discounts

Re: EE perk code expired

Leanne_T — Sat, 22 Apr 2023 06:48:57 GMT

Hi @mullingsdylan

Thanks for coming back to us.

Did you get the perk code from the perk portal or a third party site?

Leanne.

Re: EE perk code expired

mullingsdylan — Sat, 22 Apr 2023 07:11:28 GMT

Hi,

I got the code from EE PERK direct and copied onto the store

regards

dylan

Re: EE perk code expired

Leanne_T — Sat, 22 Apr 2023 07:12:32 GMT

Perfect thanks @mullingsdylan

In this case, please call us on 150 and the team can help you upgrade and apply the code for you.

Leanne.