topic Re: Call offering 30% discount genuine? in Offers & Add-ons

Call offering 30% discount genuine?

Apeshape01 — Mon, 21 Nov 2022 12:41:33 GMT

I’ve just had a call from ‘ee’ claiming to offer me 30% discount. I don’t know any further details other than they are going to call me back this evening to discuss. How do I know whether this is genuine?

Re: Call offering 30% discount genuine?

Chris_B — Mon, 21 Nov 2022 13:39:19 GMT

@Apeshape01 It’s probably a scam. Do not give them any information like account passwords or banking information. The current scam is someone will call you offering you a deal. They will place the order for you and it’ll turn up at your address it won’t be the device that you ordered and you’ll be then asked to send that device back to an address that they give you and your stuck with a contract in your name and they get the device.

Re: Call offering 30% discount genuine?

Leanne_T — Mon, 21 Nov 2022 13:44:18 GMT

Hi @Apeshape01

Thanks for coming to the community.

Please call us on 150 or 0800 079 8586 and the team can check your account and help you with this.

Leanne.

Re: Call offering 30% discount genuine?

Apeshape01 — Mon, 21 Nov 2022 13:49:24 GMT

Thanks all.

I used the ee chat service who was able to confirm it was a scam. No personal information was handed over on the call, so all good. The caller’s number was forwarded to ee fraud service on 7726

Re: Call offering 30% discount genuine?

Leanne_T — Mon, 21 Nov 2022 14:08:36 GMT

Thanks for letting us know @Apeshape01

Leanne.

Re: Call offering 30% discount genuine?

jsnsn — Mon, 13 Feb 2023 17:50:14 GMT

What if I already gave them all the informations 😞

Re: Call offering 30% discount genuine?

James_B — Mon, 13 Feb 2023 17:57:59 GMT

Hi @jsnsn,

Welcome to the EE Community. 🙂

If you believe you may have given information to a fraudster, please get in touch on 150.

The team will be able to check if it was a genuine call from EE.

James

Re: Call offering 30% discount genuine?

RicF1 — Wed, 19 Apr 2023 11:01:07 GMT

Hi, I have just received the same type of call from this number: 020 3404 5568

they said they are from EE and would offer discount but have no information about me and start asking firstly how much is my bill, then where should we send the contract to, which is when I stopped them as clearly was too fishy.

Re: Call offering 30% discount genuine?

Katie_B — Wed, 19 Apr 2023 11:23:59 GMT

Good afternoon @RicF1.

Thanks for coming here.

You certainly done the right thing by not providing any personal details.

If you are ever unsure please give us a call on 150 and a member of our customer care tea will be able to confirm any offers with you.

Katie

Re: Call offering 30% discount genuine?

MasherWayne — Wed, 26 Apr 2023 14:28:46 GMT

I have had the same call. I smelt scam from the start.

The number the call came in on was 0117 441 3741

Re: Call offering 30% discount genuine?

Flakky1234 — Thu, 16 Nov 2023 13:08:10 GMT

This is a scam, I’ve just had the same thing happen to me and. They asked me to confirm my email address, then sent and email out whin the body of the email it said my password had been reset. I called EE immediately and found out they had placed an order for the iPhone 15 in my name.

please don’t fall for this it is a SCAM

Re: Call offering 30% discount genuine?

Leanne_T — Thu, 16 Nov 2023 13:46:36 GMT

Hi @Flakky1234

Thanks for sharing and making people aware. I am sorry to hear this has happened and hope this is now sorted for you after speaking to our customer care team.

Leanne.