topic Bt sports in Offers & Add-ons

Bt sports

Dawn12 — Sat, 15 Apr 2023 08:22:15 GMT

I currently have BT Sports as a free add on but when I go to upgrade my tablet its no longer offered. Does anyone know if this means I'll lose it if I upgrade. If it does I'll not bother

Re: Bt sports

Chris_B — Sat, 15 Apr 2023 10:21:28 GMT

@Dawn12 Yes you will loose it it only applies to that contract you currently have.

Re: Bt sports

Dawn12 — Sat, 15 Apr 2023 10:34:32 GMT

Is it not offered as a swappable now

Re: Bt sports

Katie_B — Sat, 15 Apr 2023 11:37:11 GMT

Hi @Dawn12.

BT Sports is still included in the Inclusive Extras.

Katie 🙂

Re: Bt sports

Dawn12 — Sat, 15 Apr 2023 11:50:20 GMT

I've tried all morning to upgrade my tablet and it doesn't show. Only shows on phones. I'll not bother upgrading

Re: Bt sports

Katie_B — Sun, 16 Apr 2023 06:44:21 GMT

I'm sorry to hear this is happening @Dawn12.

I would recommend speaking with our technical care team who can try an account refresh and raise a ticket to escalate this further should it need to be done.

Katie

Re: Bt sports

Dawn12 — Mon, 17 Apr 2023 13:55:08 GMT

I would but I'm off sick because I've gone deaf and the online chat never works lol. Never mind

Re: Bt sports

Leanne_T — Mon, 17 Apr 2023 14:07:36 GMT

Hi @Dawn12

You can find ways to contact us using the Relay UK service, or messaging on our get in touch page.

Leanne.