topic Re: Unlimited Data in Offers & Add-ons

Unlimited Data

77ay — Thu, 06 Apr 2023 14:59:14 GMT

Hey,

I have a problem with my unlimited data. I bought 30 days unlimited data and it has expired four days later and I don’t know why.

That’s kinda annoying to spend 40 to use unlimited data for only four of two days…

Re: Unlimited Data

Katie_B — Thu, 06 Apr 2023 16:47:15 GMT

Hi @77ay.

Welcome to the community.

Are you pay as you go or pay monthly?

Did a pack or plan refresh happen around this time?

Katie

Re: Unlimited Data

77ay — Thu, 06 Apr 2023 16:53:10 GMT

Well, I’ve changed my pack and now I pay 15p.

I was thinking about pack for 30p, but 100GB is not enough for me.

I have changed my pack and then bought unlimited data, but it has expired today. I paid for it and was able to use it for four days.

Re: Unlimited Data

Katie_B — Thu, 06 Apr 2023 17:44:41 GMT

Hi @77ay.

I would recommend giving us a call and speak with our customer care team.

The team are in the best position to be able to see why your add-on expired early.

Katie

Re: Unlimited Data

77ay — Thu, 06 Apr 2023 17:50:24 GMT

If there is no other way to solve it, I will have to make a call. Thanks for your comments.

Re: Unlimited Data

Katie_B — Thu, 06 Apr 2023 18:00:41 GMT

Hi @77ay.

We have no account access here on the community so are unable to find the reason why this has happened.

Katie

Re: Unlimited Data

77ay — Thu, 06 Apr 2023 18:02:33 GMT

Sure, I understand. Thank you once again for your comments

Re: Unlimited Data

JaviMagallanes — Mon, 10 Apr 2023 10:33:17 GMT

I have the same problem. I contracted the unlimited data rate, but the limit is reached at 100Gb and then I lose communications. This is not useful for me. I need a really unlimited rate even if it is more expensive.

Please, help me.

Re: Unlimited Data

Christopher_G — Tue, 11 Apr 2023 07:05:01 GMT

Hi @JaviMagallanes

The 100GB is related to gifting data. You can only gift from the first 100GB of your usage. This won't affect the mobile data connection on your device.

Chris

Re: Unlimited Data

JaviMagallanes — Thu, 13 Apr 2023 16:19:00 GMT

Hi Christopher_G

The fact is that there have been several months in which the connection is cut when it reaches 100Gbs. So we understand that there is some kind of limitation. In any case, I need an EE technician to check because we have stopped having an internet connection with the SIM that we have contracted.

Could you help us in this diagnostic process? Every day that we don't have data is critical for us.

Re: Unlimited Data

JaviMagallanes — Thu, 13 Apr 2023 16:20:45 GMT

Hi again,

Here you can see what I mean:

Thanks in advance,

Regards,

Re: Unlimited Data

James_B — Thu, 13 Apr 2023 16:31:23 GMT

Hi @JaviMagallanes,

Our Customer Care Team will be happy to check the correct data allowance has been applied on your account if you get in touch.

James

Re: Unlimited Data

Bril68 — Thu, 15 Jun 2023 21:32:31 GMT

What is contact number

Re: Unlimited Data

Katie_B — Fri, 16 Jun 2023 06:50:00 GMT

Hello @Bril68.

Are you looking for our customer care contact details?

You can get in touch by calling 150 from your EE handset.

Katie

Re: Unlimited Data

Conner250 — Sat, 26 Aug 2023 14:51:15 GMT

What happened to the unlimited data pack?