topic Re: ee shop in Offers & Add-ons

ee shop

ThingylovesIt — Mon, 10 Apr 2023 22:21:31 GMT

Does the ee shop work?
Would not confirm my order. Does anyone know if it eventually processes without trying again to place it. Thanks.

Re: ee shop

Katie_B — Tue, 11 Apr 2023 07:31:50 GMT

Hi @ThingylovesIt.

Welcome to the community.

I am sorry to hear this is happening when you are trying to confirm your order.

Could you please advise if you have received any confirmation?

Katie

Re: ee shop

ThingylovesIt — Tue, 11 Apr 2023 08:13:43 GMT

Thanks, no there has been no confirmed acknowledgment of my order. I will not be using ee again to buy products. Amazon are far better and more professional than ee ever will be.

thanks for your time.

Re: ee shop

Katie_B — Tue, 11 Apr 2023 08:21:31 GMT

Hi @ThingylovesIt.

I would love to see if we can find a solution to this.

Have you been able to try another browser?

Are you presented with any error message?

Katie

Re: ee shop

Schockwave — Tue, 11 Apr 2023 10:50:20 GMT

@ThingylovesIt , are trying to order an accessory? If you are, then you have to be a phone or sim only contract customer, if you are a new customer, then you must first log-out and order that way without logging in.