topic Re: Apple music in Offers & Add-ons

Apple music

Chilly80 — Fri, 07 Apr 2023 11:13:34 GMT

Hi there just renewed my contract to sim only. A last year i opted for the 6 months free apple music but cancelled it after this. When i renewed my contract i added the apple music add on my when i log in its saying my ID is on another subscription. I tried to make a new id but i get the same message. Any ideas?

Re: Apple music

Chris_B — Fri, 07 Apr 2023 11:28:23 GMT

@Chilly80 Is that a paid subscription or a smart benefit?

Re: Apple music

Chilly80 — Fri, 07 Apr 2023 11:29:23 GMT

Smart benefits

Re: Apple music

Chilly80 — Fri, 07 Apr 2023 11:30:00 GMT

Smart benefit

Re: Apple music

Chris_B — Fri, 07 Apr 2023 11:33:18 GMT

@Chilly80 Does your account under add ons show that Apple Music is selected?

Re: Apple music

Chilly80 — Fri, 07 Apr 2023 11:39:04 GMT

Yes it is noted as my inclusive extra

Re: Apple music

Chilly80 — Fri, 07 Apr 2023 11:40:23 GMT

Re: Apple music

Christopher_G — Sat, 08 Apr 2023 08:15:57 GMT

Thanks, @Chilly80

I would recommend speaking to our Mobile Care team so they can check everything from our side.

Chris

Re: Apple music

Chris_B — Sat, 08 Apr 2023 08:20:34 GMT

@Chilly80 And when you click that does it say 1/1 added?

you should see something like

Re: Apple music

Chilly80 — Sun, 09 Apr 2023 10:57:44 GMT

Thank you for your help all sorted called EE and the told to contact Apple to remove all old subscriptions. Seemed to sort it.