topic Re: Free phone case and screen protector in Offers & Add-ons

Free phone case and screen protector

Charlie_e — Wed, 07 Dec 2022 21:54:07 GMT

When I ordered my new device as week ago I took out insurance too. Included was a free screen protector and a case. I haven't received one. What should I do?

Re: Free phone case and screen protector

Leanne_T — Thu, 08 Dec 2022 08:28:17 GMT

Hi @Charlie_e

Thanks for coming here.

Please call us on 150 and the team can get this looked into for you 🙂

Let me know how you get on.

Leanne.

Re: Free phone case and screen protector

Charlie_e — Thu, 15 Dec 2022 18:57:14 GMT

Hi Leanne

No luck. I rang 150 about this last Thursday and still no case or screen protector.

Can you help at all?

Thanks
Charlotte

Re: Free phone case and screen protector

Christopher_G — Fri, 16 Dec 2022 08:06:04 GMT

What did they say when you called 150, @Charlie_e?

Chris

Re: Free phone case and screen protector

Charlie_e — Fri, 16 Dec 2022 08:35:52 GMT

Just that they'd 'add it' to my account (as they 'couldnt see it') and one would be with me soon...

Re: Free phone case and screen protector

Christopher_G — Fri, 16 Dec 2022 08:41:06 GMT

I know there have been some delays with the postal service recently, @Charlie_e. That could be why you haven't received this most recent one. If you'd like to check on it, it may be worth speaking to our Mobile Care team.

Chris

Re: Free phone case and screen protector

iklefeet — Wed, 05 Apr 2023 06:31:09 GMT

Oh that old line, lol

They've told me that every time I call, 4 months later and several calls still no case, I think it's a load of old tosh.

Did you ever get one?

Re: Free phone case and screen protector

Charlie_e — Wed, 05 Apr 2023 14:35:09 GMT

They said the case I wanted was no longer available but they'd credit my account by the same value (£24.99), so worth pursuing.

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