topic Roaming package not as described in Offers & Add-ons

Roaming package not as described

Rahim73 — Tue, 04 Apr 2023 11:25:36 GMT

Hi, I'm in an African country and prior to leaving, called EE and spoke to an adviser who (I thought) set me up with a package for 120 mins AND 100 texts. I opted for this because I did not want to get a data package. When I checked my EE app, it seems that I only have the minutes and NOT the texts. This now means I have extra charges on my account. I know calls are recorded so is there any way to check what was said / agreed?

Re: Roaming package not as described

Chris_B — Tue, 04 Apr 2023 12:38:02 GMT

@Rahim73 You can purchase the text add on via your EE account. No one here can check anything as this is a public forum not customer services.

Re: Roaming package not as described

Katie_B — Tue, 04 Apr 2023 12:44:44 GMT

Hello @Rahim73.

Welcome to the community.

I am sorry to hear your add-on has not been applied and as a result of this you have been charged.

Our customer care team can be contacted from abroad by either logging in to your My EE account and speaking with our online chat team or by giving us a call on +44 7953966250.

Should you also still wish to add this add-on onto your account you can do this to within your My EE account.

Katie