topic Re: Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra? in Offers & Add-ons

Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

kieranrosevear — Fri, 31 Mar 2023 06:18:51 GMT

As the title suggests,

This was an option for me 30 days ago but I selected the Roam extra, however today when I am allowed to change, I no longer see the Xbox Game Pass as an extra to swap it out for.

Is this just a glitch in the matrix or have EE discontinued this extra? Netflix is also missing as an extra

Re: Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

Chris_B — Fri, 31 Mar 2023 07:21:13 GMT

@kieranrosevear Both are still are still there for me.

Re: Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

Leanne_T — Fri, 31 Mar 2023 08:32:56 GMT

Hi @kieranrosevear

Thanks for coming back to the community.

Please give us a call on 150 and the team will check the plan and the options available for your plan.

Leanne.

Re: Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

kieranrosevear — Fri, 31 Mar 2023 11:23:35 GMT

Hello,

It turns out those who have iPhones aren’t entitled to have inclusive Game Pass or Netflix and it’s an Android only exclusive?

I ended up lowering my Apple One subscription to prepare for the extra £10 a month for the ultimate pass.

Reserving those two only for Android are two huge drawbacks the company should look to reconsider

Re: Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

Leanne_T — Fri, 31 Mar 2023 12:30:00 GMT

Hi @kieranrosevear

Thanks for coming back to me and for the feedback.

You can find full details in our Netflix on EE, Help page.

Leanne.

Re: Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

Chris_B — Fri, 31 Mar 2023 18:21:21 GMT

@Leanne_T What about sim only plans ? I’ve got everything offered for Android yet I’m a iPhone user. SEE HERE do I need to call customer service to get this changed so I can have what’s offered to iPhone users ? Or is that not available to sim only.

Re: Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

ch1121 — Fri, 31 Mar 2023 18:28:11 GMT

i would reccomend calling 150 for ee

Re: Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

James_B — Sat, 01 Apr 2023 08:17:37 GMT

Hi @Chris_B,

It depends which plan you took out and when.

Customer Care will be happy to check what is included if you get in touch.

James